Ken Ganley Chrysler Dodge Jeep Ram Mentor - Service Center

Easy enough to drop off my truck for service, but when picking up. The lube tech spilled oil when completely the oil change because its all over the engine cover and smells like burnt oil now. Letting it picking up. The lube tech spilled oil when completely the oil change because its all over the engine cover and smells like burnt oil now. Letting it sit over night to see if its leaking oil. More

The service people are friendly and very knowledgeable about mechanical problems with the The cars they fix and service. about mechanical problems with the The cars they fix and service. More

Very polite and helpful! My truck got its oil change and recall upgrade and got a car wash as well. I appreciated the updates on where they were in the process. All in all, a My truck got its oil change and recall upgrade and got a car wash as well. I appreciated the updates on where they were in the process. All in all, a very nice experience! Thank you. More

Ken Ganley Ram fixed the issue with my screen. They updated the software to eliminate intermittent shut offs. They were courteous and effective. They updated the software to eliminate intermittent shut offs. They were courteous and effective. More

Great service, great people. Definitely would recommend to others. Great customer service and on time Definitely would recommend to others. Great customer service and on time More

Justin and Marc were awesome. Took care of all the paperwork with the Extended warranty. Made sure I had another truck to drive while mine was being repaired. Can't say enough abo Took care of all the paperwork with the Extended warranty. Made sure I had another truck to drive while mine was being repaired. Can't say enough about these two they are the reason I keep coming here. More

bought a brand new truck from ganley, MSRP was $90K. I would have thought the truck would work flawlessly, but I was wrong. as a bonus, the dealership started spamming me, asking how my 'experience' w I would have thought the truck would work flawlessly, but I was wrong. as a bonus, the dealership started spamming me, asking how my 'experience' was with the service department. When I responded that it was bullcrap, their response was: "Oh well, not my problem. I can turn it over to someone else." Then why did you bother me? if you can't provide a solution, don't bother me. list of issues that *still* occur: - screen dims randomly, usually at startup (they claimed it was because the darkness setting was set to auto, but it doesn't happen all the time, just when it feels like. they also said it had to do with the headlights, but about 90% I drive in the daylight and the screen dims while I'm driving down the road. Headlights are NOT on auto.) - windows on the center console move while driving move when you try to tap a button - sirius popups (really? pop ups in my truck now?) this is complete crap! - keeps adding a second user, even after I delete it, it comes back and tries to change - Bluetooth keeps disconnecting, tried a brand new s25 phone, problem was even worse - usb ports at bottom of console aren't powered constantly while truck is on - usb port at the top of the console, on the dash is powered constantly even when the truck is off, meaning I can leave the cam powered up all night, or try to remember to plug it every day when I get in the truck. More

Easy appointment scheduling, no long wait for appointment, fast and courteous advisors. The overall experience was a positive one, with a quick turnaround time. Dropped vehicle off in the morning appointment, fast and courteous advisors. The overall experience was a positive one, with a quick turnaround time. Dropped vehicle off in the morning and had it back by mid-afternoon. Would definitely recommend this dealership! More

The guys in customer service will go the extra mile for you. When I go there, I feel like I’m hanging out with some old friends… And some new ones. Thank you, Ganley Service Department! you. When I go there, I feel like I’m hanging out with some old friends… And some new ones. Thank you, Ganley Service Department! More

This Saturday morning, driving down the hwy as a woman alone from far up North with battery charge warning light ON … was quite anxious! Don (& Matt) fixed it in no time. I can never thank them enough! alone from far up North with battery charge warning light ON … was quite anxious! Don (& Matt) fixed it in no time. I can never thank them enough! To any Canadians on a road I would recommend Ken Ganley CDJR in Mentor, OH without any hesitation! More