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Ken Ganley Ford Parma
Parma, OH
2,270 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the EcoSport, Escape, Explorer and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.
There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,270 reviews
May 03, 2017
Pleasent experience! My sales person John Minnitti was very pleasant knowledgeable and gave us lots of options. He didn't pressure us. He made us feel like we were family My sales person John Minnitti was very pleasant knowledgeable and gave us lots of options. He didn't pressure us. He made us feel like we were family and not just a commission prospect. Loved working with him. More
by Birdie
Employees Worked With
John Minniti
Helpful May 01, 2017
My first experience buying a new truck and it was great. I went to Ganley Ford West just to look at the new trucks ? What a great Experience. after John Minniti Showed Me a few Trucks I fell in love with I went to Ganley Ford West just to look at the new trucks ? What a great Experience. after John Minniti Showed Me a few Trucks I fell in love with a 2016 F150 sport, being nervous buying my first truck, the sales staff made me feel comfortable setting my mind at ease. When everything was done with the paperwork John Minniti had my truck cleaned and ready. He is such a Great sales person to work with. The sales staff took great care of me and my wife while waiting, I'm a very happy Ford owner again.. More
by Dave Coleman
Employees Worked With
John Minniti
April 17, 2017
It was very disappointing considering being falsely led I was falsely led to believe I was able to finance a vehicle through this dealership. Considering the fact that I have kept this in for over a month, I was falsely led to believe I was able to finance a vehicle through this dealership. Considering the fact that I have kept this in for over a month, I felt like I should break my silence. I came home from Spring Break, looking for a vehicle to finance. I talked to one of the representatives, and told them my situation (being in college), and what I could do, and they said they could work with me. Learned my lesson not to listen to representatives, but the bank. So later on, I was at the dealership a few times with the Rep to discuss the vehicle I had inquired about and was interested in financing. So, once I went through with the information, I was led to believe that the vehicle was mine, and all I had to do was sign the papers and drive it off the lot with no downpayment. Actually, the representative had me to come earlier, having me to believe the car was mine, and the papers had to be signed to drive off the lot. The next day, I scheduled to come to the dealership to pick up the car, and hours before I was to show up at the place, the representative told me it was not mine, and claimed that multiple "other reps" from this dealership constantly called me to no avail. However, according to my phone records on the 2nd of March, there were no calls towards the dealership other than a text message sending me the VIN of the vehicle I was "approved for" to sign and drive off the lot. In other words, I was very disappointed that I was falsely led to believe that this vehicle was mine, without giving me proper protocol on the steps of financing the vehicle. I had hopes in this dealership until this moment, and inasmuch as I would recommend not going to great lengths of discouraging other people, I am very saddened by this. I hope no one has to experience this ever. More
by jstrae
Employees Worked With
April 10, 2017
New car The sales team made it easy to get my new car..They took the time to get me the car I wanted.Thank you very much. The sales team made it easy to get my new car..They took the time to get me the car I wanted.Thank you very much. More
by Cliff Reep
Employees Worked With
Mark Spaziani, Jeff Copley
April 09, 2017
Very impressive My husband and I walked into Ganley expecting a very frustrating car buying experience. What we experienced was a very knowledgeable and impressive My husband and I walked into Ganley expecting a very frustrating car buying experience. What we experienced was a very knowledgeable and impressive young man and we would recommend Alec White to anyone who is looking for a nice car buying experience. More
by Kathi
Employees Worked With
Alec White
April 08, 2017
Minimal hassle They worked with me to ensure I received only the options I wanted without pressuring me into something I did not want. Very satisfied with the truc They worked with me to ensure I received only the options I wanted without pressuring me into something I did not want. Very satisfied with the truck I ended up with. I also appreciated how we agreed to the price without all the back and forth nonsense. More
by Buyer
Employees Worked With
Alec White
April 01, 2017
Very consceinious team. Ed was very fun. Good sense if humor when I was consulting a friends advise. He did a very nice job and made me comfortable thoughout the whole proce Ed was very fun. Good sense if humor when I was consulting a friends advise. He did a very nice job and made me comfortable thoughout the whole process. More
by Pitstop
Employees Worked With
Ed Schurdell
March 31, 2017
Great people I walked into Ganley expecting to be pressured and hassled. Boy was I wrong. From the moment I walked in to the time I left with my new Explorer my ex I walked into Ganley expecting to be pressured and hassled. Boy was I wrong. From the moment I walked in to the time I left with my new Explorer my experience was very pleasant. The honesty and integrity of my salesman, Alec White and his manager Robert Brown blew me away. They did not try to pull any punches. We made a deal and they totally honored it in every way and then some. I highly recommend doing business with Ganley Ford West. you will be happy you did. More
by Jeanielynn
Employees Worked With
Alec White
March 28, 2017
Excellent purchase The whole dealership treated my wife and I with care and decency. Bolaji and Mike made this smooth transition to release a Fusion. They also got every The whole dealership treated my wife and I with care and decency. Bolaji and Mike made this smooth transition to release a Fusion. They also got everything we wanted no hassle you can count on us to purchase all vehicles in the future here. My wife and I sincerely thank you and the staff at Ganley West. More
by Dccoggs1
March 27, 2017
Wonderful Service I went looking for a good used SUV. I found a great 2014 with only 25,300 miles on it. What made my time spent at the dealership great was my sales r I went looking for a good used SUV. I found a great 2014 with only 25,300 miles on it. What made my time spent at the dealership great was my sales rep. He helped with every aspect of my purchase. Thanks Mark!! More
by Cheryl12509
Employees Worked With
