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Ken Ganley Ford Parma
Parma, OH
3,477 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.
There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,477 reviews
December 27, 2022
I had a great experience working with Pam and the employees at Ganley Ford West. I would highly recommend purchasing a vehicle from her. employees at Ganley Ford West. I would highly recommend purchasing a vehicle from her. More
by Colleen
December 27, 2022
The service from the service writer was poor at best. A lack of communication and tendency to defer responsibility for his inaction and poor communication were the overriding themes of my interaction wit A lack of communication and tendency to defer responsibility for his inaction and poor communication were the overriding themes of my interaction with him. More
by Tom Esposito
Verified CustomerDecember 25, 2022
This is my dealership fo all my auto needs especially buying my cars... Bolaji is the best salesman.... And the management team puts there heart into all there services buying my cars... Bolaji is the best salesman.... And the management team puts there heart into all there services More
by masterkiller24
Employees Worked With
Other Employees :
Daniel Walker
December 25, 2022
Failed to rotate full size spare, when I asked specifically to have it rotated in, has no loaners or rental partnerships, failed to check on a know issue when I asked. Still waiting on warrantied specifically to have it rotated in, has no loaners or rental partnerships, failed to check on a know issue when I asked. Still waiting on warrantied part, lucky it's not an important thing. Communication is very poor. When I picked up my vehicle, they gave it to me even though thier service guy blew a fuse on the stereo. Garbage service. I was told the service manager for Ganley would contact me to find out more about my case, but of course he never did. More
by ron.faenza
Employees Worked With
Nick Seminatore, Carlyle Franklin
December 24, 2022
Great guys and fast efficient process. Will do business again. Could not ask for a better day. Will do business again. Could not ask for a better day. More
by njtressa
December 24, 2022
Ganley Ford had my car for 16 months before they got around to fixing it. It was under warranty so it was not a priority. They tried to get me to trade in or sell my car to them rather than fix it. They around to fixing it. It was under warranty so it was not a priority. They tried to get me to trade in or sell my car to them rather than fix it. They offered me a $1k credit for a car that worked perfectly until a warranty issue causing the transmission chip to fail. They are not helpful. Their customer service is miserable. Their sales department is a joke. More
by stephaniesnyder5819
December 23, 2022
The gentleman who took care of me was very polite and efficient got my car took care of quickly in less time than I had been told when I made the appointment efficient got my car took care of quickly in less time than I had been told when I made the appointment More
by cgracon5
Employees Worked With
Nick Seminatore
December 23, 2022
The service department is truly wonderful to answer all my questions, and took wonderful care of me! I will always be going back my questions, and took wonderful care of me! I will always be going back More
by ghmcdaniel
December 22, 2022
I always get excellent service at Ganley West. It is much farther from home than Conrad’s where I use to go but better knowledge about what my car needs. It is much farther from home than Conrad’s where I use to go but better knowledge about what my car needs. More
by ALC142
