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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.7
4,682 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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8383 Brookpark Rd

Parma, OH

44129

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Showing 4,682 reviews

April 26, 2024

Service was ok but I was shocked they charged me a fee to use my credit card without telling me More

by Don.nedrich
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us, Don. We work hard to make sure our guests have an exceptional experience, and we are sorry to hear that you weren't fully satisfied. We will share your comments with our team, and we hope you will give us another opportunity to serve you.

April 26, 2024

Took theor time on my vehicle which gave me the impression that they were thorough and not doing a fush job or neglecting aspects of my vehicle service. More

by Joe w.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Ken Ganley Ford Parma responded

Thank you, Joe! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma, we look forward to having you as one of our valued customers for many more years to come!

April 26, 2024

Everything was a very pleasant experience, communication, process, and friendly. Very happy with all aspects. More

by Dhoert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

April 26, 2024

Madelyn was my sales dealer and she was very friendly not overbearing or pushy. She was very well informed. The rest of the Ganley staff sales were also very nice. More

by urbanflight
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madelyn Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to write this review. Our customers are our top priority and your feedback is greatly appreciated! All of us at Ken Ganley Ford Parma are glad to have you as a customer.

Apr 28, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

April 25, 2024

Not Gillingham Ford, didn't know anyone there anymore . Performed the service that I requested. More

by MDLIPINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Ken Ganley Ford Parma responded

We're sorry to hear you didn't have a 5-star experience and would like to learn more. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Apr 28, 2024 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

April 25, 2024

Very good service. All the personnel Were pleasant and very professional. Work was done with no problems. More

by JAROOT-895
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Apr 28, 2024 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

April 25, 2024

Many thanks to the manager who was able to help with the documents during registration in the shortest possible time, and most importantly, did everything that was needed from him for registration and purch More

by Ineboha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeromy Acord
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Apr 26, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

Apr 28, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

April 24, 2024

Excellent service. Great communication. Friendly staff. I’ll definitely return for any service needed thanks for a great experience More

by Genmarie Stiber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
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Apr 25, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Genmarie, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

Apr 25, 2024 -

Genmarie Stiber responded

Alicia J, in the Service Dept, is a true professional. She answered all my questions and was very friendly. She's an asset to Ken Ganley Ford, Parma. Thanks Alicia.

April 24, 2024

It was a wonderful experience everyone was nice the environment was very well kept Mr Bolagi was very attentive to what I wanted and found exactly what I wanted.He is a very kind sales person and did h More

by Kromekaw750
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2024 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

Apr 27, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

April 24, 2024

Always a friendly dealership and great service. Only place I’ve had my car serviced since moving to Cleveland. More

by MEGTREDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2024 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Apr 27, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

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