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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.7
3,503 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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8383 Brookpark Rd

Parma, OH

44129

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Showing 3,503 reviews

October 19, 2024

I made, canceled and remade this appointment effortlessly. They were prepared and polite. The gentleman that helped me kept me appraised throughout. I had a comfortable chair to wait in. And s More

by BARBARA.MOWRER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kubow
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Oct 20, 2024 -

Ken Ganley Ford Parma responded

Thank you so much, Barbara, for your kind words, and for taking the time to leave us this wonderful feedback!

October 19, 2024

Great customer service. Got me in quickly for a flat tire and was able to also do brakes the same day! More

by AMANDA22884
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Jeffery
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Oct 20, 2024 -

Ken Ganley Ford Parma responded

Thanks, Amanda, for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

October 19, 2024

Service mgr was polite and efficient even showed me the reason for recall.went on service floor under lift More

by WILMA761
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2024 -

Ken Ganley Ford Parma responded

Wilma, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

October 18, 2024

The service advisor was very professional and understood my request. Took a far amount of time for my service appt More

by Bsacha0460
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

Oct 19, 2024 -

Ken Ganley Ford Parma responded

Hi, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

October 18, 2024

Jeromy and John made my experience absolutely amazing! Epitome of the best customer service ever! More

by Stacey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeromy Acord
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Oct 18, 2024 -

Ken Ganley Ford Parma responded

Thank you, Stacey, for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

October 18, 2024

Mike made the entire car buying process stress free and easy. Everyone we worked with was professional and had great customer service! More

by tabbyburak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike LaScola
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Oct 19, 2024 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad Mike was able to help, and we hope to see you again!

Oct 20, 2024 -

Ken Ganley Ford Parma responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 18, 2024

Mark was very attentive, patient and nice and Tracy was very pleasant. Thank you much More

by stephanie.mays
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience, Stephanie! We sincerely value your business and look forward to your next visit.

Oct 20, 2024 -

Ken Ganley Ford Parma responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 18, 2024

I had an excellent experience at Ken Ganley Ford Parma. The service was top-notch—honest, efficient, and they went above and beyond by giving me great recommendations for new tires. I highly recommend them More

by sundanmach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
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Oct 19, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

Oct 20, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

October 17, 2024

I was told it would take 2 days to get my part in and they would call me when it arrived. It took over 3 weeks, with no updates, so I had to keep calling to check in. Every time I called, it sounded like More

by MBIRMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

October 17, 2024

Easy to reschedule car servicing a few days prior and getting serviced despite being half an hour early. More

by CALVIN.F.YONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano, Alicia Jeffery
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Oct 18, 2024 -

Ken Ganley Ford Parma responded

Thank you, Calvin, for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

Oct 19, 2024 -

Ken Ganley Ford Parma responded

Hello Calvin, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

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