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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,821 Reviews
Call Service Center (888) 433-2764

1,821 Reviews of Ken Ganley Ford Parma - Service Center

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May 29, 2023

Friendly folks, but on this particular visit they did not correct the problem we needed fixed… Medical issues have kept us from following up. More

by ROBERTMIHALY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Pitman
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May 30, 2023 -

Ken Ganley Ford Parma responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, Robert, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 31, 2023 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 28, 2023

Was taken immediately. Fast service, staff was kind and understanding. Price was fair. Will recommend your place to others. More

by CAROLZEGARAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I gave forgotten his name. Sorry but he was very good
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May 30, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 30, 2023 -

Ken Ganley Ford Parma responded

Hi, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

May 27, 2023

I had a short conversation with Ken. He listened to my concern and was very helpful in understanding why I called. He plans to help me with a Ford recall by ordering parts and will let m More

by Kathleen
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
Report | Print
May 30, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are happy that we had the opportunity to work with you, Kathleen, and we are thrilled that you found your experience with us here at Ken Ganley Ford West to be positive. Please don't hesitate to reach out if you need anything else.

May 30, 2023 -

Ken Ganley Ford Parma responded

Hi Kathleen, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford West. If you have any further questions, please give us a call. We're always happy to help!

May 22, 2023

Had a recall taken care of, took about 75 minutes. Had to wait. A cup of coffee would have been awesome, other than that, no complaints. More

by SLIMMISKE
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Pitman
Report | Print
May 22, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 20, 2023

Awesome people! They worked very hard for me!! I love my new to me car!!! My sales person, mark was amazing and is so so nice!! More

by aimeehuber918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2023 -

Ken Ganley Ford Parma responded

Thank you, Aimee, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Mark here at Ken Ganley Ford West.

May 22, 2023 -

Ken Ganley Ford Parma responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford West. If you have any further questions, please give us a call. We're always happy to help!

May 19, 2023

So happy to finally get quality care and not be squeezed for every dollar available. I actually feel like I wasn’t lied to and I’m happy with the service More

by jonathonbates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin, Ken Pitman, C'ontae Prescott
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May 21, 2023 -

Ken Ganley Ford Parma responded

Jonathon, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

May 22, 2023 -

Ken Ganley Ford Parma responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 18, 2023

They were amazing, professional and very concern in meeting my wants of the vehicle I want to purchase. More

by mfigueroa962
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
Report | Print
May 18, 2023 -

mfigueroa962 responded

Ken Ganley Ford West was amazing and I will and have recommended the dealership.

May 21, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! Thanks again for the recommendation, and have an amazing day!

May 17, 2023

Nice job with the F250 crew cab. Got the oil changed, fixed the TPMS, replaced the upper and lower ball joints. Ken was very professional and polite. More

by hart143d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Pitman
Report | Print
May 17, 2023 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ken met your expectations. Thank you for choosing Ken Ganley Ford West, we look forward to having you as a valued customer for many years to come!

May 16, 2023

The whole team was friendly efficient and knowledgeable. They kept me informed and did a great job. More

by santiago1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Pitman
Report | Print
May 17, 2023 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

May 24, 2023 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford West! If you have any further questions, please give us a call. We're always happy to help!

May 12, 2023

I’m Very disappointed with the service department I took my car 4 times for my transmission module they kept on saying they were resetting it and it kept on breaking down I decided not to take it there any More

by solim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Pitman
Report | Print
May 15, 2023 -

Ken Ganley Ford Parma responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

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