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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,837 Reviews

1,837 Reviews of Ken Ganley Ford Parma - Service Center

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March 02, 2023

George provided excellent service in a timely manner on the afternoon I brought my Mustang in for service. More

by ULTIMATE12013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2023 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with George and our team and don't hesitate to let us know if we can be of further assistance.

March 01, 2023

They were pretty quick and efficient with my SUV. Carlyle was really nice and helpful. More

by cstofko1515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin, Ken Pitman
Mar 02, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Carlyle and our team, and we look forward to working with you again.

March 01, 2023

They went well out of their way to make sure I was back in my vehicle quickly. Any issues were resolved even more so. More

by kenauvil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 01, 2023

Awesome dealership. They know what they are doing. And people who work there are all so helpful More

by Darlene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, Darlene, and for taking the time to leave us this wonderful feedback!

February 25, 2023

I'm taking my 🚚 here to keep it in perfect condition and have no complaints, thank you. More

by ALAN.ANASTIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Ken Ganley Ford Parma responded

Alan, thank you for choosing Ken Ganley Ford West. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Feb 28, 2023 -

Ken Ganley Ford Parma responded

Hi, thank you so much for your positive comments about Ken Ganley Ford West! If you have any further questions, please give us a call. We're always happy to help!

February 24, 2023

George in the service dept. Was great. He was knowledgeable and professional yet friendly and professional. Employees like George are the kind that make customers want to do bus More

by Amatocj
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Ken Ganley Ford Parma responded

We are very happy to hear that George provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 24, 2023

Very fast and always do a great job with service. Mike LaScola and Matt Palffy took amazing care of me everytime I come in More

by soldwithkap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin, Mike LaScola
Feb 27, 2023 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford West! If you have any further questions, please give us a call. We're always happy to help!

February 23, 2023

Appointment was made with ease and a few days after call. Staff was very friendly, made me very comfortable. Service department waiting area, was clean. More

by SIMS925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford West to be a positive one. Please don't hesitate to reach out if you need anything else.

February 22, 2023

I was assisted by Carly back in service very professional and clear thank you even when service feel behind I was informed. Thank you More

by Jeremybushelon50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin
Feb 23, 2023 -

Ken Ganley Ford Parma responded

Thank you, Jeremy! It's great to hear that Carlyle and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

February 22, 2023

The oil change goes up im cost everytime i go there approximately every six months More

by Genivie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Pitman
Feb 26, 2023 -

Ken Ganley Ford Parma responded

Hi, Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues.

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