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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,884 Reviews
Call Service Center (888) 433-2764

1,884 Reviews of Ken Ganley Ford Parma - Service Center

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October 06, 2021

Came in for a recall handled very quickly got the vehicle back the same day More

by jlg1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2021 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 04, 2021

Waited 3 hours for an oil change and tire rotation. I could've done it at home in 20 minutes More

by lukeht216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashley Neely
Report | Print
Oct 21, 2021 -

Ken Ganley Ford Parma responded

Luke, Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can.

October 04, 2021

They got me in and out quickly and efficiently. They were also very nice too! More

by irmalys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Report | Print
Oct 04, 2021 -

Ken Ganley Ford Parma responded

We appreciate your business and our team looks forward to serving you again soon!

October 02, 2021

Dave Moga service manager Professional, Dave Moga service manager Professional, helpful,courteous. Car was ready when promised. I was kept informed as work progressed More

by Wiemelsd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2021 -

Ken Ganley Ford Parma responded

Thank you for choosing Ganley Ford West. Your feedback and rating mean a lot to us. We're glad Dave was able to help, and we hope to see you again!

Oct 04, 2021 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 01, 2021

Friendly and helpful, this a refreshing experience in a service department. I would recommend them to my friends. More

by GSCOUTMOMIAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2021 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ganley Ford West. Dave and our team appreciate your business and hope to see you again soon!

September 30, 2021

Had some issues after I purchased my vehicle, brought it in for service, it seemed like I was inconveniencing them by not just dropping it off (it was never discussed before hand). Issue wa not resolved, fo More

by rcap31811
Recommend Dealer
No
Employees Worked With
C.J. Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2021 -

Ken Ganley Ford Parma responded

Hi Rose, We sent an email on 10/5 to the email address that you provided and we also responded privately to this review on 10/5. But we never heard back from you. The email context is below: I am reaching out to you regarding the review that you left about Ganley Ford. I do have copies of the service inspection that was done to your vehicle prior to purchase and I've looked over the records from your service visit as well. Our records show that you brought in your vehicle on September 16 with a complaint that your vehicle was pulling from a possible off alignment and/or issue with the tires. We provided an alignment and suggested new tires. I do not see any notes regarding any issues with the brake pads or a purchase of brake pads, so was that done somewhere else? According to the vehicle service inspection that was performed on September 1, the brakes on your vehicle had ratings of 6-8, and we do not recommend needing replacements at those numbers. So if you could please give me more information regarding the brake pads, I can then further look into possible resolutions. I would love to be able to provide you with overall satisfaction from Ganley Ford! Thanks! Ganley Ford Customer Relations Manager

September 30, 2021

I really enjoyed my experience . The staff was courteous and helpful. And I drove off the lot with what I wanted . More

by reggieray1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Walker, Ashley Neely
Report | Print
Oct 01, 2021 -

Ken Ganley Ford Parma responded

Reggie, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford West.

Oct 01, 2021 -

Ken Ganley Ford Parma responded

Hi, thank you for the high star rating! We are always more than happy to assist you if anything else comes up. Take care!

September 29, 2021

The dealership is wonderful. Especially the manager in the service desk. But not the S. More

by aracelisearly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Report | Print
Sep 29, 2021 -

Ken Ganley Ford Parma responded

Thank you so much for your feedback! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be an overall positive one at Ganley Ford West. Please don't hesitate to reach out if you need anything else.

September 29, 2021

I am very pleased with my experience buying an F-150 XL at Ganley Ford West dealership. More

by MARMARCA
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Report | Print
Sep 29, 2021 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

September 28, 2021

Always the best service! Thank you Ashley and team! Keep up the good work. I appreciate it. More

by andrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
Report | Print
Sep 28, 2021 -

Ken Ganley Ford Parma responded

Thank you, Andrew! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford West.

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