Ken Ganley Ford Parma - Service Center

They tried selling me things I didn't need. They told me I need a tie rod, I just replaced that less than 6 months ago. I took it back to the place that replaced it and they told me nothing wro They told me I need a tie rod, I just replaced that less than 6 months ago. I took it back to the place that replaced it and they told me nothing wrong with it. The dealership is known for selling things not needed. Also the service technician told my husband when he called a Service Manager would call (Sonny). So far no phone call. More

They had a beautiful truck that we liked. Pam worked with us so that we were able to get it. Pam worked with us so that we were able to get it. More

The guys were awesome! !! They went above and beyond to make sure I was happy and got everything I needed and wanted. I highly recommend them. !! They went above and beyond to make sure I was happy and got everything I needed and wanted. I highly recommend them. More

Service team was extremely polite and helpful. Answered all my questions and was a pleasure to interact with them. Answered all my questions and was a pleasure to interact with them. More

George diagnosed my vehicle& kept me informed on the work needed to be done. I didn't get the work done there at the facility but George was very helpful & courteous to me. needed to be done. I didn't get the work done there at the facility but George was very helpful & courteous to me. More

Service was adequate, after the service I felt like the information other shops provide wasn’t there. No data on tread depths, rotations, fluid checks even though they said they completed all of this information other shops provide wasn’t there. No data on tread depths, rotations, fluid checks even though they said they completed all of this More

Worst service I ever had at a Ford Dealership in the 32 years of buying Ford vehicles. Terrible experience! Was very disappointed and shocked how bad the service was years of buying Ford vehicles. Terrible experience! Was very disappointed and shocked how bad the service was More

They got me in even when I was late for my appointment, they gave me every option plus advice on what they would do personally, and I didn't have to wait forever. they gave me every option plus advice on what they would do personally, and I didn't have to wait forever. More

Great guys Great work No pressure ever They take care of my car always no regrets my car always no regrets More

Polite and respectful transportation to and from work thank you. Glad I didn’t have to reschedule thank you. Glad I didn’t have to reschedule More