Ken Ganley Subaru Wickliffe

This was an amazing experience from start to finish! Extremely knowledgeable sales department, especially David and Joy! Excellent product knowledge and customer service. And to top it all off there wa Extremely knowledgeable sales department, especially David and Joy! Excellent product knowledge and customer service. And to top it all off there was the big red bow on my new outback! More

Our experience with Anthony was most helpful and productive. The time was efficient in its use. productive. The time was efficient in its use. More

They were honest, helpful, and really worked with me on an out of state used car sales with a 30 year old, unique classic car that. I wasn't sure about buying sight unseen from a Subaru dealer. I also read an out of state used car sales with a 30 year old, unique classic car that. I wasn't sure about buying sight unseen from a Subaru dealer. I also read the reviews about this dealership selling cars to another buyer before buyers could arrive for their out of state appointment. I decided well, the already things that can happen is "I don't get my car," but I did have a little stress about the possibility of going through all this for nothing or getting my hopes up to be disappointed. These concerns turned out to be completely unfounded. My sales agent, Joy Taylor, kept in touch with me and with the Used Sales Manager though the whole process. I asked her for pictures of the tires since I had a 4 hour drive home. When I had concerns that would be normal for tires on a car that age, and asked her to show than to the Service Manager, she did. When I decided to change the tires before coming down, she recommended two local places to have tires replaced. I close once and had an excellent experience with their manager to choose the right tires for the car. Joy mage show the car got to the tires shop and back safely. The car received am add on at my request. It turned out that the warrantee for the add on wasn't good for acar that age, so they gave me the add on for free and removed the charge from the price of the car even though I actually did get the product added on. I didn't ask for the price to be removed, it was simply given to me. When I met Joy at my pick up, she made sure I had everything I needed, including a bag full of snacks for the ride home! She also introduced me to the Sales Manager I was working with, and other staff we happened to walk past. Finance went smoothly as did paperwork. There was also signed paperwork stating the dealership had everything the needed and the car was legally mine. So I didn't have to worry about things that have been going on on the news lately, where a repo guy showed up to take your car in the middle of the night because the dealership claims you didn't pay all the money owed, and the car belongs to the dealership and no matter what you do, you can't get it back again and all of the money you had for a car is now tied up in the car that was repossessed. All in all, I couldn't have asked for, nor gotten any better experience that what I did. The car was daily priced and now it's sitting in my driveway, pretty as can be, after a completely safe and smoothe ride home. More

Paperwork took too long, especially when paying with cash, but overall experience was good. Joy was great to work with, she was excellent! cash, but overall experience was good. Joy was great to work with, she was excellent! More

At first we were very appreciate they saved our sale, we were quickly dismayed to discover they only saved our sale to later swindle us were quickly dismayed to discover they only saved our sale to later swindle us More

Staff members were nice and courteous. Show room was nice. Sales person was nice and very helpful. Show room was nice. Sales person was nice and very helpful. More

Very professional, very attentive, low pressure, easy to work with I would recommend this dealership to family and friends work with I would recommend this dealership to family and friends More

Good straightforward service experience. They do a good job explaining what needs to be done. They do a good job explaining what needs to be done. More

I just purchased my third Subaru, my second Forester. Back in 2008 I had a Legacy, so began my love of a Subaru. My salesman Jeff Leovic was great to work with. Back in 2008 I had a Legacy, so began my love of a Subaru. My salesman Jeff Leovic was great to work with. More