Ken Garff Honda Riverdale

Fast and Kind The staff got me in and out in about 40 minutes. They were super kind to me and did not try to pressure me into unwanted services. The staff got me in and out in about 40 minutes. They were super kind to me and did not try to pressure me into unwanted services. More

Left me without any updstes At first I was highly impressed. I had a number I could message that would message me back, I got a video from the technichian, very good communicatio At first I was highly impressed. I had a number I could message that would message me back, I got a video from the technichian, very good communication. The problem is, the technichian left the company and my car just sat there without any work being done, and without anyone notifying me so the 3 days my car was there, it was literally just sitting there. I wish someone would have reached out. When I reached out to them, I was told the technichian was off that day. Someone called me back HOURS later and were clearly reading from the computer without knowing anything about what was happening with my car. They said they'd have the work done in 1 hour. I got there 1 hour later and still had to wait 40 minutes for them to finish. Then they skipped the car wash to get it to me since they ran out of time. All.of this, despite the fact that they had my care over 3 days!!!!! I will never be back. When I was explaining my frustrations to the last person, all I got was ok here are your keys. More

Problem Perez Frank Perez solved every issue with knowledge and a smile. Made sure I got a Uber back too! It doesn't get much better than that! Frank Perez solved every issue with knowledge and a smile. Made sure I got a Uber back too! It doesn't get much better than that! More

Oil change and tire rotation Very easy to make a appointment and get my oil changed and switched out my winter tires/wheels to my stock tires/wheels. They had my service done in t Very easy to make a appointment and get my oil changed and switched out my winter tires/wheels to my stock tires/wheels. They had my service done in the time that they promised me. More

Always Going the Extra Mile I had a nail in my tire that was found during my oil change. Josh, a service person not assigned to me, called over to my tire company to have them he I had a nail in my tire that was found during my oil change. Josh, a service person not assigned to me, called over to my tire company to have them help me even though it was close to closing time. I was so thankful for that kindness. More

Always good working with Suda The service departmen tried to fix my 1994 acura but could not find a part. I thank them for trying. Suda did his best to get the work done. The service departmen tried to fix my 1994 acura but could not find a part. I thank them for trying. Suda did his best to get the work done. More

So great! Super attentive, took care of what i wanted and kept me updated even when i wasnt at the dealer. They sent me a video of what was going on with my car Super attentive, took care of what i wanted and kept me updated even when i wasnt at the dealer. They sent me a video of what was going on with my car, so i knew exactly what they were looking at. So friendly and answer any questions with the best of their knowledge. More

Suda is the best! I love the Riverdale crew. I come down from Logan for both of our cars. The entire Ken Garff crew is exceptional! Suda is my favorite service guy! Bri I love the Riverdale crew. I come down from Logan for both of our cars. The entire Ken Garff crew is exceptional! Suda is my favorite service guy! Briscoe an awesome sales associate! Pam an excellent, friendly shuttle driver. Everyone is friendly, assertive and knowledgeable. I have referred many people to your dealership for several years. More

Brake controller installed Honda service worked with State Trailer and got my brake controller installed! The Passport is new but between the two they got it figured out and got Honda service worked with State Trailer and got my brake controller installed! The Passport is new but between the two they got it figured out and got it taken care of for me with a nice surprise at the end that it cost less than I was quoted making me even more happy! More

Best car buying experience EVER! I hate the car buying process and usually view salesmen as vultures waiting to attack anyone who gets in their line of sight. Not the case with Beau n I hate the car buying process and usually view salesmen as vultures waiting to attack anyone who gets in their line of sight. Not the case with Beau nor Ken Garff Riverdale. These guys are awesome! Once I picked the vehicle I wanted, it was seriously less than 30 minutes to sign paperwork and drive away in my new Odyssey. The financing options were solid and they made it all happen! More