Ken Garff Honda Riverdale

I’m big on feedback, so I hope you find this helpful. No one greeted me when I pulled in, which is a product of having your service advisors separated by glass from your actual drive-in bays. When No one greeted me when I pulled in, which is a product of having your service advisors separated by glass from your actual drive-in bays. When I walked in to the area of advisors, 6 people didn’t even look up, until Alex asked if I had been helped. I just walked in and stood there, so there was little attention paid. I just moved here from out of state and found it odd that Ken Garff Honda doesn’t utilize the Honda link App, which makes scheduling service a breeze. I never had to call, work thru an IVR, then speak to someone to schedule an oil change. I asked why, and Frank or Alex didn’t know why it doesn’t work, but that it just doesn’t. So, while I waited, I did a little research with the help of AI and Google and found that it’s a compatibility issue with the 3rd party Tekion as your CRM, DMS and Service application. It’s a known issue that doesn’t have a resolution in flight. Sadly, this costs you money and efficiency as a dealer. I would imagine you shouldn’t have to have as many advisors, or at least improve the scheduling experience and efficiency for clients if you had this functionality working. The process to review “recommended services” is not very clear with your service application if you accepted or declined, which prompts your advisors to have to ask, putting extra pressure on clients in your waiting area in front of others. Please advise your technicians not to shut people headlights off when they were on Auto when we came in. This is not needed to be changed, even if a headlight inspection is performed, put it back. My wife got pulled over later that night because only the DRLs were on. Thankfully she didn’t get a ticket, but it shouldn’t have happened if the tech wouldn’t have switched them to off. Lastly, one of your service advisors (not sure of name) when stepping outside to get a clients vehicle, he uses his vape. I was surprised that he did this right as he got into a customers car, but maybe that’s acceptable to this dealership. More

Excellent service and great work Excellent service and great work. The waiting room is very comfortable, clean, with fresh coffee. Thank you very much for your service! great work. The waiting room is very comfortable, clean, with fresh coffee. Thank you very much for your service! More

Asked for appointment and AI made it instantly Seven more words, will this be enough????? Don't press your luck words, will this be enough????? Don't press your luck More

No No It cost a fortune to just replace a battery I am sick of this stupid questioner sick of this stupid questioner More

Everyone was very friendly, I felt taken care of, I felt the person helping me, pushed a little too hard into getting you to pay for more than what I needed, but not enough to make me feel overpressured or the person helping me, pushed a little too hard into getting you to pay for more than what I needed, but not enough to make me feel overpressured or that I shouldn't come back More

Very good This is getting very annoying. Please do not keep asking me to respond Please do not keep asking me to respond More

Very exceptional and friendly service. I was greeted with a smile when I entered and felt satisfied when I left I was greeted with a smile when I entered and felt satisfied when I left More

They were very helpful suggested key maintenances coming up. I did not feel pressured and that was satisfying up. I did not feel pressured and that was satisfying More