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Ken Garff Honda Riverdale
Ogden, UT
5,861 Reviews
At Ken Garff, we hear you. You might expect a car company’s top priority to be cars, but not at Ken Garff. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given. But Wait There's More Ken Garff Certified Pre-Owned - We go the extra mile so you can buy with confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,038 service reviews
January 24, 2026
Friendly, very nice, did not comply by he told me to do it I had holes in my windshield. The fix wasn't correct. I told him, he told me he was sending people over my place to do the job. They never came. I it I had holes in my windshield. The fix wasn't correct. I told him, he told me he was sending people over my place to do the job. They never came. I went to the store, Alex wasn't there. I told another associate...the same, they'll send people over my place. They never ever send no one or a call More
by Mdbussey
Verified CustomerEmployees Worked With
Yes
January 24, 2026
It was great The attention was great, the wait lodge was really nice, the speed of the service. In overall was a great experience really nice, the speed of the service. In overall was a great experience More
by Mdbussey
January 24, 2026
I am very pleased with the service I got at Ken Garff Honda in Riverdale Honda in Riverdale More
by Wisteria1964
Employees Worked With
January 19, 2026
I've been very happy with my experience here. Everyone has always been very helpful. I will buy here again. Everyone has always been very helpful. I will buy here again. More
by tklmontano
January 19, 2026
Professional, and explaining things well! He gave me all the options available to me, kept me informed about the timetable of the repairs that were needed. He gave me all the options available to me, kept me informed about the timetable of the repairs that were needed. More
by FAST210
Employees Worked With
Joshua
January 16, 2026
Excellent service and great work Excellent service and great work. The waiting room is very comfortable, clean, with fresh coffee. Thank you very much for your service! great work. The waiting room is very comfortable, clean, with fresh coffee. Thank you very much for your service! More
by myurisvet
January 16, 2026
I’m big on feedback, so I hope you find this helpful. No one greeted me when I pulled in, which is a product of having your service advisors separated by glass from your actual drive-in bays. When No one greeted me when I pulled in, which is a product of having your service advisors separated by glass from your actual drive-in bays. When I walked in to the area of advisors, 6 people didn’t even look up, until Alex asked if I had been helped. I just walked in and stood there, so there was little attention paid. I just moved here from out of state and found it odd that Ken Garff Honda doesn’t utilize the Honda link App, which makes scheduling service a breeze. I never had to call, work thru an IVR, then speak to someone to schedule an oil change. I asked why, and Frank or Alex didn’t know why it doesn’t work, but that it just doesn’t. So, while I waited, I did a little research with the help of AI and Google and found that it’s a compatibility issue with the 3rd party Tekion as your CRM, DMS and Service application. It’s a known issue that doesn’t have a resolution in flight. Sadly, this costs you money and efficiency as a dealer. I would imagine you shouldn’t have to have as many advisors, or at least improve the scheduling experience and efficiency for clients if you had this functionality working. The process to review “recommended services” is not very clear with your service application if you accepted or declined, which prompts your advisors to have to ask, putting extra pressure on clients in your waiting area in front of others. Please advise your technicians not to shut people headlights off when they were on Auto when we came in. This is not needed to be changed, even if a headlight inspection is performed, put it back. My wife got pulled over later that night because only the DRLs were on. Thankfully she didn’t get a ticket, but it shouldn’t have happened if the tech wouldn’t have switched them to off. Lastly, one of your service advisors (not sure of name) when stepping outside to get a clients vehicle, he uses his vape. I was surprised that he did this right as he got into a customers car, but maybe that’s acceptable to this dealership. More
by Ryan
January 14, 2026
Asked for appointment and AI made it instantly Seven more words, will this be enough????? Don't press your luck words, will this be enough????? Don't press your luck More
by kenny1chrysalis
January 14, 2026
Everyone was very friendly, I felt taken care of, I felt the person helping me, pushed a little too hard into getting you to pay for more than what I needed, but not enough to make me feel overpressured or the person helping me, pushed a little too hard into getting you to pay for more than what I needed, but not enough to make me feel overpressured or that I shouldn't come back More
by kaden4
