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Ken Garff Honda Riverdale - Service Center
Ogden, UT
2,876 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,876 Reviews of Ken Garff Honda Riverdale - Service Center
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June 20, 2025
Frank Perez has taken great care of my vehicle for years and is always on top of things regarding safety and quality of service. Frank and the service team at Ken Garff are professional, respectful, thoroug and is always on top of things regarding safety and quality of service. Frank and the service team at Ken Garff are professional, respectful, thorough, and knowledgeable about the products and will take great care of you for all of your Honda service needs. The technician always sends an informative video of your vehicle repair needs. The service department is the best thing at Ken Garff. More
by AIRFISH32
Verified CustomerEmployees Worked With
June 20, 2025
My experience with the service department at Ken Garff Honda Riverdale was deeply disappointing due to their lack of honesty regarding my vehicle's service needs. I brought my car in for a routine oil cha Honda Riverdale was deeply disappointing due to their lack of honesty regarding my vehicle's service needs. I brought my car in for a routine oil change, but the service advisor insisted on recommending several unnecessary repairs, including a costly transmission flush and brake replacement, despite my car showing no signs of issues in those areas. When I questioned the necessity, they provided vague explanations and pressured me to proceed, which felt like an upsell tactic rather than genuine care for my vehicle. After seeking a second opinion from another mechanic, I confirmed that none of the additional services were needed, leaving me distrustful of their integrity. The lack of transparency and pushy approach made this a frustrating and untrustworthy experience, and I won’t be returning to Ken Garff Honda Riverdale for future service. More
by ncrvca
Employees Worked With
June 20, 2025
Frank and everyone else were very professional, accommodating and friendly! I loved the overall experience accommodating and friendly! I loved the overall experience More
by Scott.stephenson1966
June 19, 2025
The techs and mechanics are always excellent. We trust them with all MX done on our vehicles. Very friendly and always a good experience. We trust them with all MX done on our vehicles. Very friendly and always a good experience. More
by kevin.ray.9
Employees Worked With
June 16, 2025
While I believe they offer good service, my last experience with them left me a bit disappointed. Jesse was very professional, however; I left the dealership without my issue being resolved the firs experience with them left me a bit disappointed. Jesse was very professional, however; I left the dealership without my issue being resolved the first time around and I feel that was due to the service team not taking the time to appropriately diagnose my Pilot. If I hadn’t already had a follow up the next week, I might’ve had bigger issues with my vehicle due to their lack of thoroughness. It also cost me more than it should’ve cost had they taken the time to try and identify the issues. It took me coming back and sitting with another service team member and personally showing them the issue was easily replicated and the team had cut corners. More
by RAFAELMORELLI
June 15, 2025
Excellent customer service from Jesse and my car was finished sooner than promised. Appreciated that I received communication updates provided via text. Had an alert on car when driving home. Notified J finished sooner than promised. Appreciated that I received communication updates provided via text. Had an alert on car when driving home. Notified Jesse and he provided excellent instructions on what to do and it was able to be resolved without having to take my car back in. More
by SICannon
Employees Worked With
June 13, 2025
Excellent service, professional staff. They completed the work on my car quicker expected and always do great work on my car! They completed the work on my car quicker expected and always do great work on my car! More
by ekellis87
Employees Worked With
June 13, 2025
I've been bringing my Honda here for over 20 years, and the service has always been top-notch. Rick is incredibly knowledgeable, and I trust him completely to take care of my car. During my last visit, Jac the service has always been top-notch. Rick is incredibly knowledgeable, and I trust him completely to take care of my car. During my last visit, Jacob handled everything with professionalism, keeping me informed throughout the process. The fair pricing and excellent communication give me peace of mind every time. I highly recommend this dealership for anyone looking for reliable service! More
by LISAMARTIN393
June 12, 2025
Honda, and the service department as a whole is wonderful. They always do a fantastic job in a timely manner. They are all knowledgeable, friendly and professional. wonderful. They always do a fantastic job in a timely manner. They are all knowledgeable, friendly and professional. More
by yharris2165
June 09, 2025
I am very pleased with the service I received on my Honda CRV. I’ve always taken my vehicle here and am always treated with respect and kindness. CRV. I’ve always taken my vehicle here and am always treated with respect and kindness. More
by lynch1080
Employees Worked With
