Ken Garff Honda Riverdale

Frank was awesome with his honesty and transparency! His knowledge of tier safety and basic health of our Odyssey is why I keep coming back! Thank you Frank for your stellar customer service and treatin His knowledge of tier safety and basic health of our Odyssey is why I keep coming back! Thank you Frank for your stellar customer service and treating us and my vehicle like family! Cheers, Josh Brower More

I am very pleased with the service I got at Ken Garff Honda in Riverdale Honda in Riverdale More

It was great The attention was great, the wait lodge was really nice, the speed of the service. In overall was a great experience really nice, the speed of the service. In overall was a great experience More

I've been very happy with my experience here. Everyone has always been very helpful. I will buy here again. Everyone has always been very helpful. I will buy here again. More

Professional, and explaining things well! He gave me all the options available to me, kept me informed about the timetable of the repairs that were needed. He gave me all the options available to me, kept me informed about the timetable of the repairs that were needed. More

Excellent service and great work Excellent service and great work. The waiting room is very comfortable, clean, with fresh coffee. Thank you very much for your service! great work. The waiting room is very comfortable, clean, with fresh coffee. Thank you very much for your service! More

I’m big on feedback, so I hope you find this helpful. No one greeted me when I pulled in, which is a product of having your service advisors separated by glass from your actual drive-in bays. When No one greeted me when I pulled in, which is a product of having your service advisors separated by glass from your actual drive-in bays. When I walked in to the area of advisors, 6 people didn’t even look up, until Alex asked if I had been helped. I just walked in and stood there, so there was little attention paid. I just moved here from out of state and found it odd that Ken Garff Honda doesn’t utilize the Honda link App, which makes scheduling service a breeze. I never had to call, work thru an IVR, then speak to someone to schedule an oil change. I asked why, and Frank or Alex didn’t know why it doesn’t work, but that it just doesn’t. So, while I waited, I did a little research with the help of AI and Google and found that it’s a compatibility issue with the 3rd party Tekion as your CRM, DMS and Service application. It’s a known issue that doesn’t have a resolution in flight. Sadly, this costs you money and efficiency as a dealer. I would imagine you shouldn’t have to have as many advisors, or at least improve the scheduling experience and efficiency for clients if you had this functionality working. The process to review “recommended services” is not very clear with your service application if you accepted or declined, which prompts your advisors to have to ask, putting extra pressure on clients in your waiting area in front of others. Please advise your technicians not to shut people headlights off when they were on Auto when we came in. This is not needed to be changed, even if a headlight inspection is performed, put it back. My wife got pulled over later that night because only the DRLs were on. Thankfully she didn’t get a ticket, but it shouldn’t have happened if the tech wouldn’t have switched them to off. Lastly, one of your service advisors (not sure of name) when stepping outside to get a clients vehicle, he uses his vape. I was surprised that he did this right as he got into a customers car, but maybe that’s acceptable to this dealership. More