Ken Garff Honda Riverdale - Service Center

Even during construction Kyle and the entire service staff were attentive and responsive to my service needs. Kyle has been very upfront and helpful in explaining the work performed on my vehicles. staff were attentive and responsive to my service needs. Kyle has been very upfront and helpful in explaining the work performed on my vehicles. More

They keep you informed, and up to date on everything going on with your vehicle. going on with your vehicle. More

I have always enjoyed the service we receive at Kn Garff Honda Riverdale. Jesse was very nice & kind. Honda Riverdale. Jesse was very nice & kind. More

I’ve been coming here for years. I have always received excellent service. Thank you. I have always received excellent service. Thank you. More

Outstanding customer and car service. The construction was a mess to figure out drop off and wait areas. The construction was a mess to figure out drop off and wait areas. More

I like the service and the courtesy they provide. I do have a couple of issues with the service department that I don't understand and would appreciate if someone could explain to me. 1- when they g I do have a couple of issues with the service department that I don't understand and would appreciate if someone could explain to me. 1- when they give me the paperwork and indicate items that need attention, their invoice states "RECOMMENDED NOT DONE / DECLINED SERVICES" it then goes on to list the various areas that need attention. Yet when working on the car they never bring those issues up and ask me I want them done while the car is already there. The first I know of those concerns is when I am picking up the car. If I were to want those services done I have to make another appointment and bring the car in on another day. Why not just at least give me the option of having those things done while the car is already in your shop? 2- When the cabin filter or air filter are checked as part of the oil change service why would they charge me a labor cost if I choose to have them replaced with a new one? They have already removed the old ones to check them and they have to put them back in. Does it take more work or time to put a new one in as opposed to replacing the old one? Seems to me you are: a) not being very customer service oriented by charging extra for something you are already doing and b) selling two less parts at prices that would appear to have a pretty high profit margin already (based on prices for the same filters on Amazon or at parts houses). Just curious More

Ken Garff has a very responsive staff who go the extra mile for you and your service needs. mile for you and your service needs. More

Ken Garff service gave us excellent care. On new brakes. Lizzie was the star.😊. Always willing too help. Thank you Bruce and Nancy On new brakes. Lizzie was the star.😊. Always willing too help. Thank you Bruce and Nancy More

A breeze setting up the appointment and the dealership was ready for my car. Problem was the A/C system going out after only 26,000 miles. Repair was covered by Honda's extended warranty. The repair req was ready for my car. Problem was the A/C system going out after only 26,000 miles. Repair was covered by Honda's extended warranty. The repair required 2 A/C hoses to be replaced. The work was completed within 2 days (awaiting the hoses) and the system works like a champ. The only comments I had was I think I was charged for the refrigerant that should have been covered by the extended warranty. More

The current construction makes go a challenge of one chooses to wait onsite, but Kyle and the Honda service department are friendly and professional. chooses to wait onsite, but Kyle and the Honda service department are friendly and professional. More