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Ken Garff Honda Riverdale - Service Center

Ogden, UT

4.7
2,873 Reviews

2,873 Reviews of Ken Garff Honda Riverdale - Service Center

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October 21, 2023

They were so kind and took great care of me while my Pilot was being repaired. Even provided a ride home and picked me up to return to get my Pilot. More

by mom4jesus1cm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Gum
October 20, 2023

Very efficient website and easy to use. Scheduled my service appointment same day and didn't have to wait when I arrived. Had it all done I'm 25 minutes. More

by KATSTIMPSON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2023

They do not always complete the work that they say is completed, yet you are billed for it More

by leecragun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dino Soto
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Ken Garff Honda Riverdale responded

Thank you for your review. We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Joey Burns, General Manager joeyb@kengarff.com

October 18, 2023

I was extremely satisfied with Frank Perez and Sean Eastburn and Ken Garff Honda Riverdale and with the service that was performed on my Honda Pilot. More

by dsbirt4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Eastburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2023

The service writer no as good as last time I was there. He said he would call when car was done. HE NEVER DID! I had to call to see if car was done. Little disappointed with the service writer, I feel he More

by tonyg406bc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dino Soto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Ken Garff Honda Riverdale responded

Thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience with communication at our dealership, and your review has been relayed to the appropriate team members to look into this. In the meantime, if you'd like to reach out to our team directly, please do so using the contact information provided below. Joey Burns, General Manager joeyb@kengarff.com

October 17, 2023

Great service! Not sure if they rotated my tires though. I texted Jesse and he didn’t text me back. More

by jburnett1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2023

Always courteous. Very professional. Do not feel pressured into unwanted service.Thank you so much for all you do. Love my car. More

by raeleencarmack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dino Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2023

Jacob is so great to work with. Always handles our car. Keeps me informed of cost and repair. More

by MAERIS801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2023

Service and repair work was done in a timely manner. Josh Caldwell did a god job of keeping me informed of the maintenance being done on my vehicle. Rich Johnson and his staff always do a great job. More

by tuz461
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dallan Oldroyd
October 13, 2023

Car was in for a recall. Service was very fast. Quoted 1 to 2 days but was completed in a couple of hours. Do miss the car wash being done on premise. The courtesy car More

by LASERDONALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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