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Ken Garff Honda Riverdale - Service Center

Ogden, UT

4.7
2,876 Reviews

2,876 Reviews of Ken Garff Honda Riverdale - Service Center

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July 24, 2023

Great staff! Great service! Great prices for quality Honda service and parts! This has been my go to shop for my Honda Pilot for 8 years. More

by LQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Ken Garff Honda Riverdale responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

July 23, 2023

Since my vehicle was in the shop for a recall, my battery has does 3 times. I was told the next available appointment was a month away and now I don't have a reliable car to use. I was contacted by the d More

by ANDREW28_1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Ken Garff Honda Riverdale responded

Hello Andrew, Thank you for taking the time to leave a review for our dealership. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. We will be happy to look into this for you. Please feel free to contact us directly using the information provided below. Joey Burns, General Manager joeyb@kengarff.com

July 23, 2023

Got me right in and out on a busy Saturday with no appointment. They were great! More

by joy.ekstrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Gum
Jul 24, 2023 -

Ken Garff Honda Riverdale responded

Thank you for the review, Joy! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

July 22, 2023

Took my car in twice and still was not able to fix the problem, finally gave up and picked up my vehicle. More

by trinidadgarcia85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Haro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Ken Garff Honda Riverdale responded

Hello, We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Joey Burns, General Manager joeyb@kengarff.com

Jul 24, 2023 -

trinidadgarcia85 responded

DRIVEABILITY DIAG UNITS: 3.50 TECH(S): 1001423 CUSTOMER STATES THAT THE CAR IS CRANKING BUT NOT STARTING, LIGHTS WILL COME ON, BUT CAR WILL NOT PLEASE CHECK AND ADVISE SPARK PLUGS WORN AND VALVE CLEARANCE OUT OF ADJUSTMENT. TROUBLESHOT FOR CAUSE OF NO START AND FOUND SPARK PLUGS WORN AND VALVE CLEARANCE OUT OF ADJUSTMENT. NOTE GAS ALOS SMELLS OLD. REPLACED SPARK PLUGS AND ADJUSTED VALVES.$812.23 I can provide with customer number 736399 or the MO# 220002 and 219760

July 21, 2023

The guys had great communication in letting me know the status of my car through out the entire maintenance. More

by pencrrgn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Ken Garff Honda Riverdale responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

July 20, 2023

Very friendly and knowledgeable and had me in and out fast didn’t try telling me I needed something I didn’t More

by kathymoke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dallan Oldroyd
Jul 24, 2023 -

Ken Garff Honda Riverdale responded

Thank you for the review, We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

July 20, 2023

Timing chain done mid-Feb $3,845 Vehicle has been having problems since then. New ignition coil in June - $300. New battery in July - $277. Engine land other dashboard lights are still flashing or on. More

by MGOULET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Caldwell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Ken Garff Honda Riverdale responded

Hello Michel, Thank you for taking the time to leave a review. We are sorry to hear about your experience. Please know we take your feedback seriously and we are looking into this. In the mean time, please feel free to contact us using the information provided below. Thank you. Joey Burns, General Manager joeyb@kengarff.com

Jul 24, 2023 -

MGOULET responded

Hello Joey, Thank you for reaching out to me. The review that I sent on July 20th was overly harsh as I felt frustrated in that moment. The servicing (Josh and Frank) and quality of repairs (Rick Johnson) that I receive at Ken Garth Honda is always excellent and your team continues to surpass my expectations. This mechanical glitch was very abnormal. Everything is now "GREAT" with my Pilot and please rest assured that I will continue to trust your team at KG Honda. Michel Goulet

July 18, 2023

Wonderful center for all of your Honda car needs. Grateful for their speedy service and positive demeanor really helps get through the stress of car troubles. More

by JOHNSTEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dino Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2023

Great service, the service advisor took the time to let me know that there was other maintenance that needed to be done. I appreciated thus because it meant no second trip! More

by enrbehr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dino Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Ken Garff Honda Riverdale responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

July 17, 2023

This is our third vehicle we have purchased from Ken Garff Riverdale. Always treated with respect and understanding by sales people and service department. More

by jrichards65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Eastburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collin Gum
Jul 24, 2023 -

Ken Garff Honda Riverdale responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

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