Ken Garff Honda Riverdale - Service Center

I have been a customer for many years and have never been so well taken care of as I have by Rick Johnson and how whole crew. Thanks a million! so well taken care of as I have by Rick Johnson and how whole crew. Thanks a million! More

Nice facility with great customer service. Dino at @ Ken Garff Honda Riverdale made it a great experience for me. Dino at @ Ken Garff Honda Riverdale made it a great experience for me. More

Everything went just as it should have. I was pleased with the service and will continue to have you service my Honda. I was pleased with the service and will continue to have you service my Honda. More

Nice calm environment with no real pressure to get or do anything that wasn't fully discussed. anything that wasn't fully discussed. More

Collin was upfront and was excellent to work with. ...made me feel relaxed about the service that was needing to be done...thanks to him and the service department! would definitely recommend Collin an ...made me feel relaxed about the service that was needing to be done...thanks to him and the service department! would definitely recommend Collin and the Ken Garff Honda! More

I think Ken Garff is a great and reliable dealer. Easy to work with. My only beef is with with the service department. They generally do a great job but I find their promotion of "express service" to Easy to work with. My only beef is with with the service department. They generally do a great job but I find their promotion of "express service" to be misleading at best. An oil change without an appointment is anything but express. If you can't deliver express service, don't advertise it. My biggest issue however, something I have asked on multiple occasions and always without a reasonable explanation. When they do an oil service they check multiple things. Two of the things they look at are the air filter an the cabin filter. They actually take each filter out, video them, and then put them back in. What I have asked before is if I approve replacement of both, why can't they replace the filters without charging a labor fee? It makes no sense to me. You are already doing the work, one way or the other. Why would you want to charge for something that is helpful to your customer when doing so is not costing you anything and would encourage the customer to purchase the parts from you. I am sure you have a mark-up on your parts so wouldn't this be more profitable than to have the customer go elsewhere to buy the parts. Please help me to understand the rational, because rather than walking away feeling good about the service I just received, I walk away with a negative feeling about the $100+ I just spent. If you could give me a response to this question, that obviously eats at me every time I service either of my two cars, it would be appreciated. Thanks for your time. Are you "Listening" More

Customer service oriented place. Clear explanation of the services, and advice on the needs of vehicles. Good waiting environment., good at responding to possible questions we may ha Clear explanation of the services, and advice on the needs of vehicles. Good waiting environment., good at responding to possible questions we may have. More

Dino did a great job! This is all I want to say. Don't give me a 15 word minimum again if you want feedback. This is all I want to say. Don't give me a 15 word minimum again if you want feedback. More

I've never had better experiences getting services for my car. Josh is super helpful, they are usually really fast, but if have to wait, it is comfortable with a great waiting room. car. Josh is super helpful, they are usually really fast, but if have to wait, it is comfortable with a great waiting room. More

I found the staff helpful, a clean facility, and good communication. The shuttle was handy as I didn't know the repair would take so long. communication. The shuttle was handy as I didn't know the repair would take so long. More