Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Klaben Chrysler Jeep Dodge Ram

Kent, OH

Overview
Employees
Reviews
Vehicles
4.9
7,959 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
Contact Dealership
View Awards

1106 West Main Street

Kent, OH

44240

Directions

By Type

Showing 7,960 reviews

October 03, 2022

I have been using Klaben Jeep and Ford service for many years with much satisfaction. More

by JASH1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clayton Williams
Report | Print
October 03, 2022

Amanda David was a great help and worked with me to get m car fixed. More

by jenp1017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
Report | Print
October 03, 2022

Great experience, Gilbert Perrin was able to find the vehicle I wanted and able to help me work a deal with the financing department. More

by Ram15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gilbert Perrin
Report | Print
October 03, 2022

Great help in getting my new Jeep! Casey and everyone a Klaben were very helpful! More

by hopeg05
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III
Report | Print
October 03, 2022

Needed service before I was going on vacation, Joe Hilliard was very helpful and responsive to my call. He is very knowligable of my needs. More

by rickrwhite3399
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 02, 2022

Service was good but when they put the spare tire back in the hatch they did not place the jack, etc away properly. Needed to go back to get it done. More

by jwiedie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2022 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review regarding your recent visit to our service facility. Your feedback is important. Thank you as well for taking time to speak with me via phone and providing additional insight and perspective. I apologize for the frustration and inconvenience we caused. We failed. No excuses. Please know that your comments, positive and negative, are shared with the entire team. Your praise for Joe Hilliard provided him well deserved affirmation that his efforts do indeed make a difference. In addition, I shared your comments regarding our failure to properly reinstall the spare tire tools with the technician in a constructive fashion. It's important that we all have empathy and see things from the customer's perspective. We ask for your feedback via multiple avenues. Rest assured we read, listen and share all customer feedback with our team. Valuable feedback like yours also becomes part of coaching, counseling, celebrating, training and even process improvement. In closing, thank you for your loyalty to Klaben and placing your trust and confidence in the Klaben Team. Rest assured that we have an ongoing responsiblity to affirm your decision to do business with Klaben. I and the entire team remain at your service. Jim Arnold, Service Manager, 330.673.3139 ext 409, jarnold@klaben.com.

September 30, 2022

Carl and Gina were very helpful. They made sure I had a very worry free experience. I will always go back for future vehicles! More

by Brandee Kendrick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Esker, Gina Williams
Report | Print
September 30, 2022

I have worked with Carl Esker many times over the years and will continue to send everyone I know to him. He makes the buying process so easy and quick, I can't imagine going anywhere else. More

by kb231971
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Esker
Report | Print
September 29, 2022

Gina was great. Helped the entire way. All I did was show up and sign. More

by Augie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina Williams
Report | Print
September 29, 2022

Great service and really helpful staff, Carl made my first car buying experience very easy! More

by Dheld
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Esker, Arica Stephens
Report | Print
1
...
178
179
180
...
796