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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
8,181 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 8,181 reviews

January 10, 2023

My rating is for the service center only. They were very professional and helped me out in any way they could. I appreciated that very much. Amanda Davis is the associate who assisted me and More

by tammy2245
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
January 10, 2023

The car buying experience at klaben was excellent. The sales rep Joseph Slagle was very polite and professional, he was able to answer all my questions and concerns and explained everything very thoro More

by MLeposa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Slagle
January 10, 2023

Work was completed quickly and well, but I still have the problem of fumes in my car. More

by Craig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina Kelly, Dennis Terlaak, Clayton Williams, Matt Caldwell, Amanda Davis
Jan 11, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Craig, Thank you for taking the time to fill out your review. Your feedback is truly an invaluable and essential piece of our customer first culture. I am disappointed that your are still having an issue with your vehicle. Our processes here are designed to prevent you from experiencing inconveniences such as this. Obviously we have failed. For this I apologize. I look forward to speaking with you when you arrive for your appointment. I and the entire Klaben team remain at your service. James Arnold Service Manager Klaben Auto Stores 330-673-3139 jarnold@klaben.com

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January 09, 2023

Very Nice and Helpful had my car warm and ready for test driver process fast and easy! More

by Makaylataylor23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gus Polos
January 09, 2023

Everyone was awesome. When I parked a guy waited for me to exit my car, held the door open and located my salesperson. More

by renaie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arica Stephens, Joseph Slagle
January 07, 2023

The staff is so considerate and professional it’s easy to do business with them! More

by sunsertbums
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Ripley
January 06, 2023

Professional and courtest staff. Was a pleasure dealing with Joseph Slagle. He was the consumate professional! More

by Gordon
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joseph Slagle
January 05, 2023

Klaben CDJR was awesome to deal with just like my last time. Tim and his team are fantastic. They are professional, genuine, they care, are honest, and make sure the experience is always pleasant. My main More

by Ken P
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Williams, Arica Stephens
January 05, 2023

Gus was very nice and took good care of me and answered any questions I had! More

by Rmcneely
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gus Polos
January 04, 2023

Truck has been in twice and still has rough idol and now has a wheel hop in reverse More

by Dweber2408
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Caldwell
Jan 04, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

David- Thank you for your review. Although it is not what we would hope to receive we do appreciate your transparency in your issue with your vehicle. I make no excuses for our failure to address your issue completely in your first visit. I would appreciate the opportunity to speak with you further on this issue so we can come to a resolution and fix the issue. We continually ask for feedback through multiple avenues so we can get a full idea of what our deficiencies are and how we can better serve our customers. We utilize these comments to continue our training and coaching for our associates. Please let me know when we can speak about this and know I and our entire Klaben team are at your service. Dennis Terlaak - Service Director 330-673-3139 x408 dterlaak@klaben.com

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