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Klaben Chrysler Jeep Dodge Ram

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Klaben Chrysler Jeep Dodge Ram | Page 185

Name: Klaben Chrysler Jeep Dodge Ram
Address: 1106 West Main Street, Kent, OH, 44240, US
Telephone: (330) 673-3139
Rating: 4.9

4.9

8,003 Reviews

1106 West Main Street, Kent, Ohio 44240

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Sales: (330) 673-3139

Service: (330) 673-3139

Parts: (330) 673-3139

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Klaben Chrysler Jeep Dodge Ram

Kent, OH

Overview

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4.9

8,003 Reviews

Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®

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1106 West Main Street

Kent, OH

44240

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4.9

8,003 Reviews

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View 45 Awards

This rating includes all dealership reviews, with more weight given to recent reviews.

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Overview Employees Reviews (8,003) Inventory (204)

Sales/Showroom

Monday 9:00 AM - 6:00 PM

Tuesday 9:00 AM - 6:00 PM

Wednesday 9:00 AM - 6:00 PM

Thursday 9:00 AM - 6:00 PM

Friday 9:00 AM - 6:00 PM

Saturday 9:00 AM - 6:00 PM

Sunday Closed

Service

Monday 7:00 AM - 6:00 PM

Tuesday 7:00 AM - 6:00 PM

Wednesday 7:00 AM - 6:00 PM

Thursday 7:00 AM - 6:00 PM

Friday 7:00 AM - 6:00 PM

Saturday 8:00 AM - 5:00 PM

Sunday Closed

Parts

Monday 7:00 AM - 6:00 PM

Tuesday 7:00 AM - 6:00 PM

Wednesday 7:00 AM - 6:00 PM

Thursday 7:00 AM - 6:00 PM

Friday 7:00 AM - 6:00 PM

Saturday 8:00 AM - 5:00 PM

Sunday Closed

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Sales: (330) 673-3139

Service: (330) 673-3139

Parts: (330) 673-3139

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Christopher Hamilton

Sales

5.0

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July 16, 2025

Once again Chris comes through in the clutch! Had a Tesla with some negative equity like everyone else in today’s market. Wanted to stay EV ... Once again Chris comes through in the clutch! Had a Tesla with some negative equity like everyone else in today’s market. Wanted to stay EV and Chris got me into a wagoneer s. Loving it so far. Process super smooth and easy and no headache or back and forth. Klaben puts their best number they can offer first no funny business! Thanks again Chris. Read More Read Less

July 12, 2025

Everyone that I dealt with at the dealership was very helpful and accommodating. Was a good experience. ... Everyone that I dealt with at the dealership was very helpful and accommodating. Was a good experience. Read More Read Less

July 09, 2025

My entire experience was excellent. Very personable. From Chris, my salesperson, to the finance department, everyone was excellent. Not push ... My entire experience was excellent. Very personable. From Chris, my salesperson, to the finance department, everyone was excellent. Not pushy. Very reasonable. Great experience from start to finish. Read More Read Less

Justin L. Bolen

Sales & Leasing Consultant

5.0

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July 03, 2025

Thank you Klaben Chrysler Jeep Dodge Ram for another great shopping experience! We appreciate the time spent with us as we learned about ou ... Thank you Klaben Chrysler Jeep Dodge Ram for another great shopping experience! We appreciate the time spent with us as we learned about our new hybrid! Read More Read Less

July 03, 2025

Thank you Klaben and Justin Bolen for another great car shopping experience! We have been loyal to our Klaben family for a good reason, fri ... Thank you Klaben and Justin Bolen for another great car shopping experience! We have been loyal to our Klaben family for a good reason, friendly service, their knowledge about the vehicles they sell, and their willingness to answer our questions as we decided on our perfect ride. Thank you for sharing in our joy! Read More Read Less

June 24, 2025

I’d definitely plan to work with this dealer again based on experience thus far. ... I’d definitely plan to work with this dealer again based on experience thus far. Read More Read Less

Ken Harris

Sales & Leasing Consultant

5.0

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July 07, 2025

I was very very please with the overall service of my purchase of my new Jeep and how the leather seats cover turn out. The salesperson Ken ... I was very very please with the overall service of my purchase of my new Jeep and how the leather seats cover turn out. The salesperson Ken Harris was very helpful and experience with me of my purchase of my New Jeep. Thanks so very much. Read More Read Less

May 07, 2025

A great atmosphere with knowledgeable salesman and a helpful financial department. I gave sent others to this dealership. ... A great atmosphere with knowledgeable salesman and a helpful financial department. I gave sent others to this dealership. Read More Read Less

May 06, 2025

Wonderful dealership nice people who work there fair prices I would definitely recommend to a friend ... Wonderful dealership nice people who work there fair prices I would definitely recommend to a friend Read More Read Less

Gregory Makoski

Sales & Leasing Consultant

5.0

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July 01, 2025

Greg was friendly,professional and efficient. Made the car buying experience smooth and enjoyable. i would highly recommend Greg and Klaben ... Greg was friendly,professional and efficient. Made the car buying experience smooth and enjoyable. i would highly recommend Greg and Klaben if they are looking for a Jeep product Read More Read Less

June 30, 2025

My experience at Klaben withGreg and his team were outstanding! Deal was easy and fast! I love my Ram! ... My experience at Klaben withGreg and his team were outstanding! Deal was easy and fast! I love my Ram! Read More Read Less

June 30, 2025

Greg was phenomenal to work with. Greg and his team listened to what my non-negotiables and preferences were and worked with me to find a gr ... Greg was phenomenal to work with. Greg and his team listened to what my non-negotiables and preferences were and worked with me to find a great vehicle. Greg and his team were thoughtful, transparent, and supportive through the entire process. Great communication and efficiency! Read More Read Less

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September 27, 2022

SALES VISIT - USED

My experience at Klaben is always a good one. I always go to Don Jacobs for my vehicle needs. He is a wonderful salesman, personable, and always ensures his customers are taken care of. I cannot I always go to Don Jacobs for my vehicle needs. He is a wonderful salesman, personable, and always ensures his customers are taken care of. I cannot say enough good things about my experience. More

by Kchristopher1101

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Don Jacobs

5.0

Other Employees : John Coco III

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September 26, 2022

SALES VISIT - NEW

Chris was very professional Paperwork was done in a timely manner The whole experience was easy. timely manner The whole experience was easy. More

by thaddad

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Christopher Hamilton

5.0

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September 26, 2022

SALES VISIT - NEW

Justin went above and beyond to get us out of our explorer and into a brand new RAM 1500! My wife is incredibly happy to have her own truck. explorer and into a brand new RAM 1500! My wife is incredibly happy to have her own truck. More

by JLAFFERTY8907

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Justin L. Bolen

5.0

Brian Franklin

5.0

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September 26, 2022

SALES VISIT - NEW

We have been purchasing our cars from Klaben for over 20 years! We love working with Justin! years! We love working with Justin! More

by sankoes2

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Justin L. Bolen

5.0

Brian Franklin

5.0

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September 26, 2022

SALES VISIT - USED

Everyone was very welcoming, the process was quick and everything was explained thoroughly. I am very happy with the outcome of my purchase! everything was explained thoroughly. I am very happy with the outcome of my purchase! More

by Ava

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Brian Franklin

5.0

Other Employees : Gina Williams

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September 26, 2022

SALES VISIT - NEW

I enjoyed the experience in purchasing my new 2022 Jeep Cherokee. The salespeople we're friendly and very helpful in getting the car delivered. And the financial paperwork was handled quickly. Cherokee. The salespeople we're friendly and very helpful in getting the car delivered. And the financial paperwork was handled quickly. More

by JERRY CAFARELLI

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Justin L. Bolen

5.0

Brian Franklin

5.0

Timothy Beane

5.0

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September 26, 2022

SERVICE VISIT

Had a 10am Tues appt & car didn’t get seen for 6hrs! Only to find out they didn’t have the part. Was then told my car would be fixed first thing next morning (We’d) and my car wasn’t fixed til 4pm. I Only to find out they didn’t have the part. Was then told my car would be fixed first thing next morning (We’d) and my car wasn’t fixed til 4pm. I work evenings so I didn’t get my car till Thursday! I’m done with Klaben’s service Dept! More

by frenzy808

Verified Customer

Recommend Dealer

Employees Worked With

Joe Hilliard

1.0

Other Employees : James Arnold

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Sep 28, 2022 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for your feedback regarding your recent visit to our service facility. Clearly we failed you miserably. You deserved, and were right in expecting a much more positive experience. Although we did not demonstrate it, we are better than this. It is our desire for every customer to hold us accountable. In the long run, that accountability will make us better. We realize that you have choices for your automotive needs and the fact that we put you in a position to consider choosing other providers over Klaben, goes totally against our business model. I also greatly appreciate you taking even more of your time to speak with me via a phone call. There is no question that our communication to you should have been more timely and considerate. Your comments have been shared with our team as we work to collectively identify and correct the root cause of your dissatisfaction. Your loyalty to Klaben is never taken for granted, and know that I and the entire Klaben team remain at your service. James Arnold, jarnold@klaben.com, 330-673-3139 ext 409.

September 26, 2022

SERVICE VISIT

The dealership had my car for 8 days and still didn’t do a full inspection to see why my transmission wasn’t working right. I took it to another dealership and they were able to have it fixed in 2 days and a full inspection to see why my transmission wasn’t working right. I took it to another dealership and they were able to have it fixed in 2 days and charged me 3,965.00 less than what you were charging me, and they actually fixed the transmission. I will never be back More

by west13

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Employees Worked With

Joe Hilliard

2.0

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Sep 26, 2022 -

Klaben Chrysler Jeep Dodge Ram responded

Ashlee- Thank you for taking the time to fill out a review for your service. First, let me tell you that we are all embarrassed by the outcome of your visit. We make no excuses for your experience and we will be the first to tell you that we failed you tremendously. We failed to deliver the utmost care for you and your vehicle and we failed to address your concern. So you are aware, we utilize comments such as yours to continue the training, coaching and development process of our employees to find where the shortcomings are so we can adjust and fix those issues. I have called and emailed you so please feel free to reach out to me directly to help mitigate any further issues. Please know that I and the entire Klaben team are at your service. Dennis Terlaak Service Manager 330-673-3139 x420 dterlaak@klaben.com

September 26, 2022

SALES VISIT - NEW

I have had nothing but great experience working with Carl and others at this dealership! Very accommodating and made my leasing experience both times easy. and others at this dealership! Very accommodating and made my leasing experience both times easy. More

by Sdorothea90

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Carl Esker

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September 26, 2022

SALES VISIT - NEW

Great service , Carl was super nice and easy to work with and made the whole process easy! and made the whole process easy! More

by Louis Henry

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Carl Esker

Report | Print

Klaben Chrysler Jeep Dodge Ram | Page 185

Klaben Chrysler Jeep Dodge Ram Awards Awards

Klaben Chrysler Jeep Dodge Ram Hours Hours

Christopher Hamilton

Justin L. Bolen

Ken Harris

Gregory Makoski

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