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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,931 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,931 reviews

July 12, 2022

Joe Hilliard is always geat. knows our vehicles extremely well. If he cant make it make the noise he will ride with you til it does. I filled out a survey requested by fca more s More

by SHVDMONKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Terlaak
July 11, 2022

I had to call after 6 1/2 hours to get a oil change and tire rotation, Service was completed after 7 1/2 hours. I had to make an appointment three weeks in advance, so it should not have been I have to w More

by Stoney276
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aaron Gribschaw
Jul 11, 2022 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for your feedback regarding your recent visit to our service facility. We appreciate your loyalty to the Klaben organization. That being said, we clearly failed at delivering the type of service experience that you should expect and deserve. For this I apologize and will make no excuses. Although our actions did not show it, we are better than this and you are right to hold us accountable. We ask for feedback through many different venues as we value honest feedback, such as yours, that tells us how we are doing at meeting, and hopefully exceeding the expectations of our customers. Our responsibility is to take that feedback and share it in ongoing coaching and counseling sessions with the entire team. We fully realize that we will always have room for improvement, which is why we will never become complacent or take for granted that which drives us to come to work every day. Dennis Terlaak, Service Manager. dterlaak@klaben.com 330-673-3139 x420

July 09, 2022

We were able to get a deal done when I wasn’t sure we could. More

by Murphy30
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III
July 09, 2022

Great friendly service and an easy shopping experience. No hassle car buying. I knew what car I wanted and Klaben got me in the vehicle of my choice More

by manfredksu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2022

Chris and Klaben were fantastic to work with as I signed my first lease. They answered all my questions and explained the process extremely well. Chris gave me an honest comparison between all my options an More

by Saeusanio
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III
July 06, 2022

Totally great experience. Upfront, honest, and genuinely tried to get a deal done based upon what my needs were. Will be a customer for life. More

by matreen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III, Joseph Slagle
July 05, 2022

Seems as if there have been changes and the service was excellent like it had been in the past. More

by SOCCERMOM2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clayton Williams
July 05, 2022

Always treated fairly and up front with great service, my advisor Joe is always friendly and straight forward which I appreciate, I would always recommend this Dealer More

by jsds4how
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 04, 2022

Gilbert and Nick were so helpful and made the lease process on my jeep so quick and easy! We will always go back to them and recommend everyone to them! More

by livhale
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gilbert Perrin, Nick Kulich
July 04, 2022

Always helpful getting my car in for service. Told me when the car would be finished and what parts I needed ordered. Tina Kelly is the best service advisor I've dealt with for years. More

by Stankattacks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tina Kelly
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