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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,234 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,234 reviews

May 08, 2021

Scott stayed after hours until I arrived from Sandusky and helped me get an awesome Jeep! My car has very low miles and I love it! More

by deagiajohnson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Sobie
May 07, 2021

Jeff Bean is amazing. He is so quick and efficient. He listens and he knows exactly what we are looking for. We will always come back here and we will recommend Klaben Jeep to everyone! Thank you Jeff an More

by susie1212
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Beane
May 07, 2021

Awesome buying experience with a great selection. Would highly recommend the dealership and the sales staff! John was very helpful, friendly and informative. Thanks for a great car buy! More

by asuiter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Stokes
May 06, 2021

Chris was a very informative salesman and very patient! Communicated well and got us a great deal for a specific vehicle we couldn’t find anywhere! More

by Vick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021

Jeff is always so easy to work with! Gets us the best lease deals and always every option you can think about on our new vehicles! More

by Melissa_lohmier
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Beane
May 05, 2021

I had a terrible experience with Jeff. He did not follow up or seem to care to attempt to sell me a truck. Every conversation was a fight and argumentative. I would not recommend working with Jeff. Chris an More

by Worked hard for my truck
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Beane
May 17, 2021 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post your review. Your feedback is very important. I sincerely apologize for the experience. We strive to make the purchase experience effortless and transparent. The fact you had to “Work hard for your truck” to complete a transaction on a vehicle you studied and researched is unacceptable. Comments are reviewed by our Leadership Team every day. Feedback, positive or negative, is essential and your candid comments are a reflection on all of us. We utilize feedback like yours for coaching and counseling to build on customer experiences to make us all better. During a team discussion of your experience and having the advantage of hindsight, Jeff admitted he failed you during the entire process. He is disappointed in himself, especially in causing you to regret your vehicle of choice. Louis, Chris, I and the entire Klaben Team remain at your service. We acknowledge that the request for multiple reviews and surveys can be overwhelming. Please know that we respect your time and value your comments. Steve Stephens, General Sales Manager, 330.673.3139 ext 505.

May 05, 2021

Super dealership. The service is excellent. Recently had my 2020 Jeep Wrangler in for service. Kim was great. She kept me posted and they did a very good job with all the maintenance I needed. The pr More

by Jeff Kinzbach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Rafferty
May 05, 2021

Had the vehicle that we saw on line, as advertised. No problem scheduling a viewing and purchased the vehicle the same day. No pressure by the friendly staff, quickest auto purchase transaction I've had. More

by Steve
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Stokes
May 04, 2021

Great Staff and Service! Wow! We had a concern with our new Jeep, and Kim Rafferty was so terrific! We were able to get our appointment within a short time, the Jeep was thoroughly checked and an adjustme More

by M & M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Rafferty
May 04, 2021

Klaben dealerships in Kent Ohio are amazing to work with, and the prices are lower then competitors, they stand behind the vehicle and work with you every step of the way. We don't go anywhere else. More

by Tamy_Lyn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
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