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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,198 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,198 reviews

October 23, 2020

I have purchased my last three jeeps at this dealership. I feel I received quality service. Joe Hilliard in the service department does a great job for me. I recommend this dealership to all my friends. More

by jmy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
October 23, 2020

Very nice and helpful TEAM to work with. This TEAM is more like family! Will send family and friends to get a car from Klaben! More

by Happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gilbert Perrin, Justin Stinnett
October 23, 2020

Klaben still does an amazing job. This will be my second lease through klaben as well as though Carl Esker. He does a great job at listening to your needs and wants. He was able to get me in the Ram I wante More

by Sarah Tubre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Esker
October 23, 2020

Second car I've purchased with Carl Esker at Klaben Chrysler-Jeep and it was easier this time. Couple of emails and the deal was set. Time in the dealership less then 90 minutes. Dropped off my trade, More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Esker
October 21, 2020

A lil unhappy same issue for the past 2 1/2 years, unable to figure out what’s the issue. Joe is absolutely amazing with everything More

by LUNYEEASON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2020 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide us with a review of your experience at our service facility. Your positive marks and comment regarding Joe Hilliard are greatly appreciated. He is a true asset to the organization. I do want to apologize for an issue that seems to keep lingering and causing you continued aggravation and frustration. Our goal is to always address and correct issues on a customer's vehicle and we seem to have failed in that endeavor with you. I welcome the opportunity to revisit your concern and insure that we have done everything possible to correct it. Please reach out to me at your convenience and Joe and I will coordinate a time that makes sense and use every available resource to meet your expectations. Again, I thank you for your review and hope to hear from you soon. Todd Bamm, tbamm@klaben.com, 330-673-3139 ext 407.

Nov 03, 2020 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you once again for your feedback and remarks surrounding your experience at our service facility. More importantly, I thank you for the opportunity to speak with you in person and for allowing us the opportunity to address the issue you were experiencing. Your willingness to test drive your vehicle with me before and after this visit was extremely valuable and appreciated and was a major contributor in allowing us to correct the concern. If you have any further issues, please don't hesitate to let myself or Joe Hilliard know. We appreciate you and your business and we remain at your service. Todd Bamm, tbamm@klaben.com, 330-673-3139 ext 407.

October 21, 2020

Justin Bolen is Great! No pressure, very helpful and knowledgeable. Rick Taylor was very helpful and introduced us to Justin. Finance, Brian Franklin , was also no pressure and had the paperwork done qu More

by Spydercat
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Taylor. 5 stars
October 19, 2020

Chris was so helpful, worked hard to find exactly what I was looking for, was diligent in following up, & explained everything I needed to know. More

by Kristin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Devlin
October 19, 2020

The overall experience was amazing. Was only there maybe an hour from start to finish! Chris was awesome to work with!!! Highly recommend going here! More

by cgraham1222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Devlin
October 19, 2020

Chris was awesome! I will never go anywhere else! My husband and I were just looking and not looking to buy on Saturday but when Chris came over and was so accommodating and we told him what I was looki More

by Baseballfan827
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Devlin
October 19, 2020

Kim is the best! She kept me inforned and went above and beyond during some unforseen circumstances Kim embodies what customer service is all about. Thanks Kim (and everyone that was behing the scenes.) More

by bets4jean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Rafferty
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