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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,961 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,961 reviews

August 14, 2021

I can always count on my service advisor,Joe Hilliard to keep me informed about any service I need now or what to expect in future visits. I have all of my services done at Klaben because of Joe. He p More

by pipeview
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2021

I purchased my Jeep 8 years ago and have never had negative service. Everyone has always been very professional and courteous. When it’s time to purchase another vehicle, I would highly look at Klaben More

by CRAIG9999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
August 13, 2021

The service department is top notch! Corey Graham kept me very informed on what was happening! I appreciated his honesty and the fact that he didn’t try to con me into fixing something that may not have been More

by poopypyles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Graham
August 12, 2021

I felt right at home at Klaben! Carl was patient and very knowledgeable. This is the first time ever buying a car for me, and the experience was great! More

by tfryfogle83
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Coco III, Carl Esker
August 12, 2021

The dealership and staff were very friendly, helpful and accommodating. They were aware we had an hour drive and had paper work prepared as much as possible before we arrived. More

by paulkathy1987
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III, Nick Kulich
August 11, 2021

Casey was very helpful and patient. Went over the entire truck. John was very helpful in getting all the papers signed. John was very thorough More

by geohopkins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Stokes
August 11, 2021

Ken and Justin were so incredibly helpful, my gratitude extends further than what I can actually put into words. I will forever recommend anyone I do know, or do not know, to go see Justin and Ken when the More

by LYNDSAYSPRESSER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2021

I love the royal treatment I receive every time I enter the doors. More

by amelia.a.batten
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas, Gilbert Perrin
August 10, 2021

Casey Shaw and John Cocco were friendly, knowledgeable and just awesome! They answered all my questions and helped me make the right choice. They included the whole family! More

by akuethe81
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III
August 10, 2021

I dont recall being informed or prompted of the 10 year drive train inspection necessity to continue warantee coverage. I had extensive drive train work done 6 months before the inspection date and dont re More

by SKIPDIIIY
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Rafferty
Aug 11, 2021 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your comments and for the positive ratings. Your feedback is important and provides affirmation that our customer first business model and the individual efforts on the part of Joe and Kim do indeed make a difference. I truly empathize with your frustration surrounding the decision that Stellantis has made to terminate the lifetime warranty coverage on your vehicle. It's even more frustrating when one considers your loyalty to the company. I'm truly sorry for the position you are in because of that decision. Please know that I and the entire Klaben Team remain at your service to assist in any manner possible. Please contact me directly with any further questions or concerns that you may have. Thank you! Dan Kalifoot, Service Manager, 330-673-3139 ext. 408.

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