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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,303 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,303 reviews

May 22, 2020

Best car buying experience of my life. Chris was professional and made the process efficient and simple. Would highly recommend to anyone looking to purchase a vehicle. More

by Jason
Recommend Dealer
Yes
Employees Worked With
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Devlin
May 22, 2020

This dealership made it smooth and easy buying my first Jeep! Very customer oriented and friendly. The staff was calm and patient. I plan to return to this dealership in the near future for any other poten More

by calliejay8
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2020

It was great working with Nick! There was no pressure to purchase, hr was very patient and answered all my questions. Highly recommend him and Klaben. Great experience! More

by Cristabart15
Recommend Dealer
Yes
Employees Worked With
Kim Rafferty, Nick Kulich
May 21, 2020

I let them know When I bought my car November 29 that the Uconnect app was not working had it in there several times they told me it was on me that I have to complete setting it up I took it in for my first More

by GIBBER67
Recommend Dealer
No
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2020 -

Klaben Chrysler Jeep Dodge Ram responded

Hello and thank you for providing us with your honest and straight forward feedback. Your frustration at not being able to utilize the uconnect app as well our inability to address it correctly is understood, respected and appreciated. We should have been more thorough in our communication as well as our follow up. You deserved a better experience and I apologize for not delivering it. There are no excuses to be made. I also want to thank you for taking the time to speak with me on the phone and for clarifying and for providing greater detail regarding your experience. Our responsibility to you is to take your feedback to heart and to use it to identify our process breakdowns and to correct them moving forward. I also want to thank you for the positive marks for Don Jacobs and for taking the time to speak with him as well. I hope that the resolution that you and he discussed is satisfactory. If there is anything else that I or any member of our team can try and do for you, please let me know. Again, I thank you for your review and apologize for not delivering the type of experience that you deserve. We remain at your service. Mike VanHoose, 330-673-3139, ext 107, mvanhoose@klaben.com.

May 21, 2020

Easiest process ever. Chris deserves a bonus or an award of some type. He went above and beyond to get me my new challenger. Keep up the great work guys! More

by blakemoore44022
Recommend Dealer
Yes
Employees Worked With
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2020

New lease Overall very good. Time and attention to my questions were appreciated. I did not feel rushed or pushed to make a decision. This includes the sales an More

by JSEXTON004
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Devlin, Jeffrey Beane
May 20, 2020

My salesperson, Chris, was very helpful and has worked really hard to make sure my used Jeep Wrangler is in perfect condition for me. Thanks! More

by hep32
Recommend Dealer
Yes
Employees Worked With
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2020

The sales process was easy, accommodating and very fast. My salesman was courteous, very knowledgeable and COVID-19 responsible. This was my most enjoyable vehicle purchase I’ve ever made. More

by DEW
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett, John Coco III
May 19, 2020

They were very professional and knowledgeable. Answered all of my questions without hesitation. They made sure I knew how to use the vehicle features before leaving and even called my insurance to switch i More

by madisonbrynne1596
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett, Carl Esker
May 19, 2020

I waited until things were beginning to open up again because of Covid-19. Klaben was still able to schedule me quickly and efficiently. It was time to also do routine maintenance on my vehicle. They tol More

by cabbiemom
Recommend Dealer
Yes
Employees Worked With
Kim Rafferty
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