Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Klaben Chrysler Jeep Dodge Ram
Kent, OH
7,919 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers!
Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 7,919 reviews
October 23, 2019
Slow and sloppy It took way longer to get the work done than we were originally told and then when we got the vehicle back, we found the technician’s work incorrect o It took way longer to get the work done than we were originally told and then when we got the vehicle back, we found the technician’s work incorrect or incomplete and had to return a second time to resolve those issues. Ultimately the work got done and all is well. The management did step and provide some gratis items to offset our inconvenience and that was appreciated. The service manager himself was very kind and apologetic as well so no issues with him. More
by seberly2325
Verified Customer
October 23, 2019
Great service as usual! I brought my Cherokee in for scheduled maintenance. The service center was crazy busy. Despite the busy day, I was in and out in under an hour. Joe Hi I brought my Cherokee in for scheduled maintenance. The service center was crazy busy. Despite the busy day, I was in and out in under an hour. Joe Hilliard continues to be the best service advisor around and everyone at Klaben makes it a pleasant experience. More
by BarbD
Employees Worked With
October 21, 2019
Great ! Justin was very friendly, helpful and attentive! He was patient with my indecisiveness & really helped me narrow down my choices to get the best fit. Justin was very friendly, helpful and attentive! He was patient with my indecisiveness & really helped me narrow down my choices to get the best fit. More
by cwill109
October 21, 2019
Have appt and fill out card? Hint, Don't bother. Made 8 am appt an oil change. Dropped the suv off the night before and filled out the card requesting an oil change only. Received a call in the am Made 8 am appt an oil change. Dropped the suv off the night before and filled out the card requesting an oil change only. Received a call in the am to confirm, said oil only and when asked we said don't rotate tires, it was just done. Had plans as in the am, said we'd call around noon. Home remodel took longer than expected. Called at 2:30, oh "still need a half hour." Oh, yeah and we also "rotated the tires." The appointment was at 8am. It is now 2:30pm and you still aren't done with an oil change and you rotated the tires we specifically asked you not to. Perfect. How could it possibly take 6 hours after an appt for an oil change. Now we can hope the tires were rotated back correctly. Check out- we had to stand around and wait for our service advisor, even though there was another employee doing paperwork (no customer.) Very inefficient. More
by Moving on to ano dealer
Employees Worked With
Corey Graham
October 21, 2019
I give it TEN Nick was an honorable salesman and stuck to his word. Probably by far the most reasonable salesman I have ever met. He is A keeper I plan on coming ba Nick was an honorable salesman and stuck to his word. Probably by far the most reasonable salesman I have ever met. He is A keeper I plan on coming back. More
by aaronr4life
Employees Worked With
Nick Brandt, Kim Devlin
October 21, 2019
Excellent Great experience and I LOVE my new Jeep! Chris was excellent in his quick responses and finding me what I was looking for. We will be coming back whe Great experience and I LOVE my new Jeep! Chris was excellent in his quick responses and finding me what I was looking for. We will be coming back when our truck lease is up. More
by Katie Black
Employees Worked With
Other Employees :
Not sure of his name. Young man with curly hair and glasses was very friendly and helpful , Kim Devlin
October 19, 2019
Excellent mistake resolution I had my first service at the end of June (oil change, tire rotation, etc). 3.5 months later I noticed that one of the.lug nuts was cross threading an I had my first service at the end of June (oil change, tire rotation, etc). 3.5 months later I noticed that one of the.lug nuts was cross threading and not fully on, after looking at my paperwork I realized that the wrong oil was used or written on the write up. I promptly talked to Joe and he went above and beyond to get me in (the next morning) and took care of everything. With the length of time that passed between the service and noticing the issues, I expected some questions/ pushback but only received cooperation and a great effort to correct the issues. I truly appreciate the understanding and effort, what I thought would be a stressful experience turned into one of my best experiences at a service department!! More
by jeshively
Employees Worked With
October 18, 2019
Waiting area needs a remodel Service waiting room is outdated and needs a remodel. Many other dealerships in area have a much nicer waiting area and placed for people to work whi Service waiting room is outdated and needs a remodel. Many other dealerships in area have a much nicer waiting area and placed for people to work while waiting. More
by HollieZ
Employees Worked With
October 18, 2019
Used Car Shopping First a disclaimer, I hate vehicle shopping. But two visits to Klaben Chrysler Jeep Dodge Ram with John Coco III were a better than expected experien First a disclaimer, I hate vehicle shopping. But two visits to Klaben Chrysler Jeep Dodge Ram with John Coco III were a better than expected experience. Both during the visits and with his follow-up, John was attentive but not pushy. I ended up buying a new Jeep Compass and I am very happy with my choice. More
by NewCompassOwner
Employees Worked With
John Coco III, Kim Devlin
October 17, 2019
Car buying can be fun We called and inquired about a Jeep Wrangler that we had noticed on the website. John Coco had the Jeep out and ready for a test drive when we vis We called and inquired about a Jeep Wrangler that we had noticed on the website. John Coco had the Jeep out and ready for a test drive when we visited an hour later. No pressure but just honest discussions and the Jeep was ours. Thank you John,the whole experience was painless More
by Pats4X4
