Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Klaben Chrysler Jeep Dodge Ram
Kent, OH
7,917 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers!
Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 7,917 reviews
October 07, 2019
Killing it in Kent The gentlemen working in the service center in Kent are above and beyond the best. I have been there a couple times for general questions and regular The gentlemen working in the service center in Kent are above and beyond the best. I have been there a couple times for general questions and regular maintenance on my Jeep and each time they treat me kindly and with the utmost professionalism. My last visit I had an issue with the censor right before a long trip to Columbus. My technician, Justin assured me that I was completely safe to drive the long trip and scheduled me immediately after I returned at a date and time that worked for me. When I returned a couple days later, he and his team took care of the problem quickly so I would not be without my car for the majority of my day off. I honestly do not know anything about cars, except it is scary when something goes wrong. They never treat me with anything but respect. Kudos to the team in Kent. More
by ANGIEPROSEN
Verified CustomerEmployees Worked With
Justin Stinnett
October 06, 2019
Service Department Concerns At checkout, the service adviser indicated he did not know the specifics of the Loyalty Link program as those details are not shared with the service At checkout, the service adviser indicated he did not know the specifics of the Loyalty Link program as those details are not shared with the service team????????? I had to show him the paperwork which revealed that one service discount could be combined with an annual discount. He initially told me he could not do that as he would receive a critical email for doing so. Reluctantly, he applied both discounts after seeing the Loyalty Link paperwork. Why should I have to bring that paperwork with me????????? On Saturday, 10/5/19, I received a disturbing follow up call from a woman from the service team indicating that my service visit revealed several items that required a follow up service call. I immediately stopped her indicating that I had reviewed the inspection report which indicated that everything was perfect on my vehicle. Unfortunately, I did not get her name or the items that needed attention because I was shocked at the call. She then wanted to schedule my next maintenance visit to which I reminded her that the vehicle systems notify me when service is needed. The vehicle systems also seed me emails and alerts if there is any vehicle issue. I severely question the true motive behind the service adviser"s actions and the Saturday call. More
by khauge
Employees Worked With
Corey Graham
October 06, 2019
Service Everything went well. Happy with service center experience. I would recommend Klaben in Kent service center. T h a n k y o u a Everything went well. Happy with service center experience. I would recommend Klaben in Kent service center. T h a n k y o u a More
by andrewjleone
Employees Worked With
October 04, 2019
Part of the family I really feel like they have my best interests in mind when they work out my deal. They don't give you the run around. Justin is a great help and very I really feel like they have my best interests in mind when they work out my deal. They don't give you the run around. Justin is a great help and very easy to talk with. Thanks so much for helping me take my new jeep wrangler home. Kate and I love you guys. More
by FOWLERBILL54
October 04, 2019
Great people. Facility needs more customer-focus. Working with Jeff and Noah was tremendous! Noah was very knowledgeable on the Jeep line of products and he and Jeff supported us well in the sales pr Working with Jeff and Noah was tremendous! Noah was very knowledgeable on the Jeep line of products and he and Jeff supported us well in the sales process. Biggest complaint is that buying a vehicle takes time and the facility had no vending machines for snacks or drinks. So we were there for 6 hours (two test drives, decision making, trade-in evaluation, deal making, paperwork, delivery overview, “stuff transfer”) with nothing to eat or drink besides tap water or coffee (which my wife doesn’t drink). More
by seberly2325
Employees Worked With
Kim Devlin, Jeffrey Beane, Noah Hewitt
October 02, 2019
Excellent car buying experience! I would highly recommend Klaben CJDR to anyone. I have purchased many new vehicles in my lifetime. They were by far the easiest to deal with and the I would highly recommend Klaben CJDR to anyone. I have purchased many new vehicles in my lifetime. They were by far the easiest to deal with and the best experience. My salesman Caleb was very easy to deal with with no high pressure. Klaben Will be the first place I talk to you when I am in the market for my next vehicle. More
by Karl
October 02, 2019
Another great experience This is our third vehicle leased through Klaben...two Fords and now a Jeep. The process is made very easy by the sales team. Thanks Andy and Chris for This is our third vehicle leased through Klaben...two Fords and now a Jeep. The process is made very easy by the sales team. Thanks Andy and Chris for taking care of us again! More
by MJS
October 02, 2019
Great service Went for service, they worked on my car then came back handed me the key and said no charge today. Made my day. Very happy with all they dis. Went for service, they worked on my car then came back handed me the key and said no charge today. Made my day. Very happy with all they dis. More
by NORM818
Employees Worked With
Justin Stinnett
October 02, 2019
Friendly customer service. Don Jacobs is great to work with. relaxed, no pressure environment. They are organized and inventory is easy to view. We would recommend this dealers Don Jacobs is great to work with. relaxed, no pressure environment. They are organized and inventory is easy to view. We would recommend this dealership to anyone interested in a new car, truck or jeep. More
by SADERR
October 02, 2019
In and out in less than 10 minutes! replaced a part that was not latching correctly in the hatch area. part was replaced in less than 10 minutes; appointment set up by Matt and Tina was replaced a part that was not latching correctly in the hatch area. part was replaced in less than 10 minutes; appointment set up by Matt and Tina was very helpful. More
by sabutler13
Employees Worked With
Mathew Koch, Tina Kelly
