Back

Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,947 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
Contact Dealership

1106 West Main Street

Kent, OH

44240

Directions

By Type

Showing 7,947 reviews

October 28, 2018

Service center Great service nice service men veryhelpful. Knows what y ou need and takes care of the problem would recommend them to any and all great service cente More

by PATWAGNERSMAIL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
October 28, 2018

Awsome Experience! We used Klaben Ford 8 years ago. We intended to buy a used car and left with a brand new car. Crystal Mckamey rocks! Whoo! Hoo! :) Brian in finance w More

by Mynewcar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal McKamey
October 28, 2018

Klaben is the best place to purchase/lease vehicles Earlier this year I leased a 2018 Dodge Charger. Terry Baughman was the salesperson whom I dealt with. He made the process quick and painless. I then More

by PastorP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Baughman
October 27, 2018

Fantastic Experience!! A+++ This was the easiest and smoothest dealership experience I have ever been through. I emailed John Coco what I was looking for and he sent me his best More

by myovici
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III
October 27, 2018

Great experience! John was very personable and knowledgeable. He took his time and was very patient with us. He was easy to work with and I would recommend him and th More

by Stacey5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Coco III
October 26, 2018

Professional Service Kind, professional service. I was very pleased with the quality of work. The staff kept me informed along the way. Every car that I have had work done More

by casondramblk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
October 25, 2018

The BEST cary buying experience!!! When you think of buying a car, you typically dread it. You go in looking for something specific and they try to point you to something more expensiv More

by jenn9803
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Beane
October 25, 2018

Painless Experience It was a very pleasant car buying experience. Don Jacobs was a pleasure to work with! We felt like all of our questions were answered and we weren't More

by cmh12087
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Seeley II
October 24, 2018

Customer doesn't matter Once my car was returned to me it had a strong gasoline oder. The smell was noticeable from five feet away as I walked up to my car. I drove the car More

by TS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Who ever took my payment and thought is was funny to miss pronounce my name., Justin Stinnett
Oct 26, 2018 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide us with your valuable feedback regarding your recent visit to our Chrysler Jeep Dodge Ram service department. The impression we left you with is totally unacceptable. No excuses. We continuously ask for input from our customers because we know we will receive honest feedback that gives us a true indication of how we are doing. In your case we performed terribly. When we receive comments such as yours it is reviewed by the leadership team and shared with our team members as we work to determine where our processes failed, and then we address those failures accordingly. I also want to thank you for taking the time to speak with Justin Stinnett on the phone to revisit your concerns and I hope the resolution that he offered is acceptable to you in this situation. All of that being said, if there is anything else that I can try and do for you at this point please let me know. Again, I thank you for your feedback and apologize for not delivering the type of experience that you deserve. Mike VanHoose, mvanhoose@klaben.com. 330-673-3139 ext 107.

October 24, 2018

My first Ram 1500 A truck deal made easy! These guys worked hard to find the perfect truck for me at the payment I wanted. I can't say enough about the sales process a More

by dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Urbania, Carl Esker
...
476
...