Klaben Chrysler Jeep Dodge Ram
Kent, OH
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Smooth Ride All The Way!!!!!!!! (Pardon the Pun) On Friday (5:00 pm), the minute I drove into Klaben I was greeted with a hand shake and a smile by Nick Brandt. I told him exactly what my needs were. On Friday (5:00 pm), the minute I drove into Klaben I was greeted with a hand shake and a smile by Nick Brandt. I told him exactly what my needs were. He worked on getting what I wanted with success, in very little time.I left at 6:00. I told him I usually go through Justin Bolin. It was Justin's day off. Nick took care of my lease. The next day when I came in I was greeted in the same matter as I was the day before by both Nick and Justin. Justin finished the deal. He handled the deal with great professionalism and enthusiasm. He was very courteous and kind. He made sure I understood all the features on my jeep. I always go through Justin whenever I purchase or lease because I know I am getting the best of the best. Brian, the finance person, also worked with me and he also worked in a professional matter as well. He greeted me with a hand shake and a smile. Very efficient. One thing that impressed me was the cleanliness of the dealership. Everyone that I dealt with, their office was organized and clean. It is a great dealership to go to because everyone works together as a team, which is very important to have a successful business. I will always refer my family and friends to Klaben. More
Service I had my car in for service many times for the same problem. Throughout this frustrating situation Justin always greeted me with a smile and kindness. I had my car in for service many times for the same problem. Throughout this frustrating situation Justin always greeted me with a smile and kindness. He never made me feel like a problem client. He made sure I had a loaner car to use until mine was returned. Thanks... Kim O Silver Chrysler 200 More
Got the deal we wanted. Very pleased. Awesome communication. Got everything we were promised. Very pleased with our deal. Made to feel comfortable. Friendly and quick. Would definitely rec Awesome communication. Got everything we were promised. Very pleased with our deal. Made to feel comfortable. Friendly and quick. Would definitely recommend. Overall great experience. More
Wonderful Experience EVER! In Car Shopping My wife and I came into Klaben looking to trade our car for an upgrade and savings. Within an hour, John Coco had us all done with fast and knowledga My wife and I came into Klaben looking to trade our car for an upgrade and savings. Within an hour, John Coco had us all done with fast and knowledgable service. He was a gentleman and answered all our questions. I would recommend him when someone I know is looking for a vehicle. THANKS JOHN !!! More
Great Service, Thanks Joe! I started going to Klaben when I bought my jeep because it was close to home. I have since moved and despite the 40 minute drive I still go to Klaben I started going to Klaben when I bought my jeep because it was close to home. I have since moved and despite the 40 minute drive I still go to Klaben because of the great service. Joe Hillard is a huge reason I have been a repeat costumer. He is truly kind and always goes out of his way to provide quality customer service and do right by you. He is quick to let you know how the service is going and is honest about any additional service that is needed. I know I always leave my jeep in good hands at Klaben, which any jeep owner knows is saying a lot! Thanks again, Joe! More
Best Car Shopping Experience EVER! I literally hate car shopping and being a woman, I've always felt that I was not given the proper respect or treatment when trying to shop for a car. I literally hate car shopping and being a woman, I've always felt that I was not given the proper respect or treatment when trying to shop for a car. That sure was not the case here at all. I was greeted immediately and never once felt the usual high pressure sales pitch that I've become used to when buying a car. Don is more than patient, friendly, knowledgeable and makes you feel like you are a true human being (not just another sale). After spending time with him and getting closer to the end of the process, he asked if it was acceptable to work with Caleb, his son. Being with my daughter, Jennifer and son-in-law, Mike, I turned to them and they said "sure, he is always knowledgeable. I can't sum it all up in the correct words right now but I want to say - if you are looking for a car, please go visit Don or Caleb Jacobs. More
Over Charges I purchased a Town & Country (Limited) with an extended warranty. Last spring, the A/C failed. I took the vehicle to Klaben to be repaired. My warr I purchased a Town & Country (Limited) with an extended warranty. Last spring, the A/C failed. I took the vehicle to Klaben to be repaired. My warranty has a $50 deductible but Klaben charged a $100 deductible. I went as high as Matt King to complain but rec'd only "I'll have to look into it" Apparently he didn't as there was no follow-up. The repair was done, but when it was time to replace my other Chrysler.......well, after 45 years of owning Chrysler, I bought other. More
Great job! My wife purchased a vehicle last year from Don Jacob which lead me to return when I needed a new vehicle. Don is a true professional and very persona My wife purchased a vehicle last year from Don Jacob which lead me to return when I needed a new vehicle. Don is a true professional and very personable. He made us comfortable and should integrity. I would truly refer anyone looking for a car to go see him. Not only that but, when he was not able to be there at delivery, his son Caleb stepped in and gave comparable great service and made sure that I was comfortable with all the features of the Jeep. If you are looking for this line of vehicles Klaben is the place to go. c More
Joe Hilliard - excellent service writer All the service writers that I have dealt with at Klaben have been very knowledgeable regarding the vehicle. Joe is very good about informing you reg All the service writers that I have dealt with at Klaben have been very knowledgeable regarding the vehicle. Joe is very good about informing you regarding what services should be performed. He takes the time to be sure you understand the service being recommended and listens very well to your questions and concerns. He does not pressure your to have it performed at that time if you choose not to do it. He has been very helpful in discussing a problem, even when called from out of state. Klaben has been excellent at standing behind their repairs. They did a brake job and readily replaced the rotors when they failed 15,000 miles after the repair. More
OUTSTANDING, Helpful, Understanding John Coco was superb.. He answered my emails very promptly and with total understanding of my situation. I traveled over three hours to make a purcha John Coco was superb.. He answered my emails very promptly and with total understanding of my situation. I traveled over three hours to make a purchase mainly on his word concerning the conditions of the vehicle. I found my 15 RAM not only meeting my explanations but exceeding them. The same way I found John Coco and the finance personnel. A very heartfelt Thank You for having John on your team, he has earned you a repeat customer. Sincerely, Robert L. Langman, DOJ (Retired) More