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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.7
1,734 Reviews
Call Service Center (330) 673-3139

1,734 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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December 01, 2022

Great experience! Very prompt communication! Nikki is a please to work with! Would definitely recommend! More

by ewood4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Ripley
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Helpful
November 30, 2022

Great work doing my repair and routine service. A 1 a 1 A 1 A 1 More

by eagle160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikki Ripley
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Helpful
November 30, 2022

Very friendly staff. Knowledgeable about the vehicle and the maintenance needs it would require. Quick service time. More

by smfolta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 29, 2022

The employees at this garage go out of their way to make their customers happy. They are friendly, courteous, and knowledgeable. I don’t want to take my vehicle anywhere else. More

by ochtab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 28, 2022

I have always had great service from Klaben! They have been helpful, knowledgeable, and careful to make sure that my warranty is checked for complete coverage. It is reassuring to know that they More

by LNEHRING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Pasko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clayton Williams
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November 25, 2022

The service was nice. I had to shuttle home it took over 5 hours. Next time I will make an appointment More

by dawnlightner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Van Hoose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Binegar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikki Ripley, Matt King, James Arnold, Dennis Terlaak, Matt Caldwell, Amanda Davis
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Helpful
November 24, 2022

Very nice working with Joey slagle a Mark Drayer. Both did a wonderful job helping me to decide in a vehicle More

by mmc1389
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Drayer
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November 21, 2022

Had a small leak in front tire, Klaben was able to get me in, remove small nail causing leak and i was done all within an hour or so. Thanks again Klaben More

by gfskully
Recommend Dealer
Yes
Employees Worked With
Nikki Ripley
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Helpful
November 20, 2022

Thanks for ur services to repair my van recalls . However at 18790 miles not sure anything else that was mentioned was really needed on it right now. More

by Msrob16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Davis
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Nov 20, 2022 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to complete and return your review. It is so important to us that your have an exceptional experience each and every time that you visit any of our facilities. We ask for your feedback via many different avenues because we truly want to hear it. Your kind words are affirmation that our culture works. Please also know that value, integrity and empathy are at the core of who we are and what we do. I would welcome the opportunity to speak with you so that I may gain a little more insight into your experience and the recommendations that were made. Might you have a few minutes to speak with me? I promise to make whatever arrangement are needed to ensure that our conversation does not cause any undo inconvenience. I can be reached at 330-673-3139 ext: 409. You can also email me at jarnold@klaben.com. Kindly, James Arnold

Helpful
November 19, 2022

Took 2019 dodge grand caravan in for miss fire cylinder 4 diagosed quickly.Took little longer to make repairs than I liked but kept me informed on progress. Fixed now and working good. Thank You Nikki More

by Bernie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Ripley
Report | Print
Nov 23, 2022 -

Bernie responded

So far van is running good . Thank you for taking care of this issue, keeping me informed on progress. Bernie

Helpful
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