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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.7
1,711 Reviews

1,711 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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September 20, 2022

They diagnosed the problem on Thursday and replaced the computer component on Friday. Well done. More

by msolon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Binegar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Arnold, Dennis Terlaak
September 19, 2022

Joe Hilliard was very professional and he took care of my needs. I needed work done before vacation and he got me in right away. More

by rickrwhite3399
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 19, 2022

They were very prompt in taking my Jeep in for service. The service person (Jan) was very nice and offered me a free car wash and I accepted. However, when I got in my Jeep to go home it had not been washe More

by rcarper2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janice Goodheart
Sep 20, 2022 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide a review of your recent experience at our service facility. You positive marks and comments are much appreciated. I truly apologize for not completing the car wash that we offered. We clearly had a process failure. No excuses. Your feedback is a prime example of why we ask our customers to tell us about their experiences here at Klaben. It allows us to identify and then correct those issues that get in the way of us delivering the type of experience that a customer should expect and deserve. I also appreciate your courtesy in speaking with me via a phone call. Your additional comments will go a long way in helping us get better, and my commitment to you is that we will do better in the future. I will end by thanking you again, and just know that I and the entire Klaben team remain at your service. Jim Arnold, jarnold@klaben.com, 330-673-3139 ext 409.

Sep 20, 2022 -

Klaben Chrysler Jeep Dodge Ram responded

Roger, Thank you for taking the time to provide a review of your recent experience at our service facility. You positive marks and comments are much appreciated. I truly apologize for not completing the car wash that we offered. We clearly had a process failure. No excuses. Your feedback is a prime example of why we ask our customers to tell us about their experiences here at Klaben. It allows us to identify and then correct those issues that get in the way of us delivering the type of experience that a customer should expect and deserve. I also appreciate your courtesy in speaking with me via a phone call. Your additional comments will go a long way in helping us get better, and my commitment to you is that we will do better in the future. I will end by thanking you again, and just know that I and the entire Klaben team remain at your service. Jim Arnold, Service Manager, 330.673.3139 ext 409 jarnold@klaben.com

September 19, 2022

My experience with the service department was a great one despite being there because of an issue with my vehicle. They made me feel much better and hopeful the vehicle would be fixed and good as new. More

by abrown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Arnold
September 14, 2022

Very honest and courteous in dealing with their customers. Informs customer in a timely manner. More

by VJCBNDNFANS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2022

Friendly and straightforward service. Clayton and his team are honest with expectations of service times and go above and beyond to be sure warrantied services are delivered. More

by agarsteck03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clayton Williams
September 08, 2022

Always have gotten great service at Klaben, I’ve been dealing with Klaben for over 25 years. More

by J.PAVELICH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John coco
September 06, 2022

Service was good. The wait wasn't as long as it has been in the past More

by Linda Wilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2022

Service Manager Jim did an awesome job with our newly purchased Wagoneer. A faulty backup camera is never fun to have on a new car, but he along with our salesman Gus kept us in the loop on what was bein More

by Gdogghbk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III, Gus Polos, James Arnold
September 05, 2022

The guys at the body shop are top notch. They took care of my paint issues perfectly. The service department is always very helpful. Just a great dealership from top to bottom More

by Kevin Brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Tenney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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