Klaben Ford Lincoln

Great Experience Buying a new SUV The reason I came to Klaben was my experience buying cars from Scott Halley over the years at another dealership. As usual he listened to what I wante The reason I came to Klaben was my experience buying cars from Scott Halley over the years at another dealership. As usual he listened to what I wanted, made suggestions and located a vehicle that met my requirements. He helped me find the available rebate/incentives and did not try to oversell or undersell, like some of the other dealers just to get a car out of their local inventory. Stephanie did a great job explaining all the paperwork (I have done this multiple times before) and going through it very efficiently. She even convinced me that since I was planning to keep the SUV over the warranty period, with all the electronics, the additional warranty might be worth the money (I have never purchased the additional warranty before). I have visited other dealers where you talk to a salesman and then get turned over to the supervisor/deal clincher who will try to persuade you that a deal is too good to pass up even if it is not exactly the vehicle that you want. I usually walk out at that point or before. Thank you for a good experience. Kenneth (Ken) Heil More

Klaben Service Experience Mike Brandvold is my advisor, Mike always takes great care me and my MKX. Radio issues plagued my Lincoln. Mike put me in a MKZ loaner (very impres Mike Brandvold is my advisor, Mike always takes great care me and my MKX. Radio issues plagued my Lincoln. Mike put me in a MKZ loaner (very impressive car), technician F81 reprogrammed our electronic system and wrote a book as to exactly every step of diagnosis. I was back into my MKX with a working radio in short order. Great experience!! More

Buying an escape The sales team was very helpful; listened well and understood the Ford product. They directed us towards the right selection. The sales team and de The sales team was very helpful; listened well and understood the Ford product. They directed us towards the right selection. The sales team and dealership worked through the details to make sure we were satisfied with the Escape. it was nice to experience the follow through from the Klaben team. More

Another successful visit! From the moment I drove into the Klaben Service Center until I left, I could not have asked for better care for my car! They always take care of prob From the moment I drove into the Klaben Service Center until I left, I could not have asked for better care for my car! They always take care of problems as well as doing routine maintenance. More

Recent MKZ lease experience Roscoe Woodberry is THE best. Optimum sales & service. Just prior to lease expiration he put me in a new MKZ with everything I needed & more at $5 les Roscoe Woodberry is THE best. Optimum sales & service. Just prior to lease expiration he put me in a new MKZ with everything I needed & more at $5 less/mo. Wahoo!! More

Good one good experience, will for sure come back, professional, friendly, no pressure, efficient, info conveyed to me in a respectful manner, appreciate the g good experience, will for sure come back, professional, friendly, no pressure, efficient, info conveyed to me in a respectful manner, appreciate the good treatment from all there More

First car buying experience I had the most pleasant experience here. I bought my first car and Mike didn't pressure me in to buying anything but he helped me get the payment that I had the most pleasant experience here. I bought my first car and Mike didn't pressure me in to buying anything but he helped me get the payment that I could get and a great car. It was a fun process and not something that was dreadful. He's definetly one of the best salesman there. Jenn made things quick and easy when it came time to signing the papers. Very nice staff. More

Experience of purchasing a new vehicle This is the second time we have purchased a vehicle from this dealership. We returned here because we were impressed with the dealership when we bough This is the second time we have purchased a vehicle from this dealership. We returned here because we were impressed with the dealership when we bought our MKZ. This trip was equally if not more impressive. Nate Bryant met us at the door and spent many hours with us showing us the MKX SUVs in stock. He took the time to ask what features we wanted and was very patient to answer all our questions to lead us to the vehicle that would fit our needs. He explained with detail the features on the vehicle and how to use them. Many were an update to what we had in the MKZ and we were unfamiliar with them. He offered multiple times to answer any questions we might have at a future date and just give him a call or he would come to us. He also took the time to email us some "how to" videos. Nate was very knowledgeable about every aspect of the MKX including explaining future service department visits. We could not have imagined a better buying experience from him meeting us at the door to escorting us out with a new MKX. Our experience with Jennifer Bowen in the finance department was also hassle-free. After spending many hours picking out our new SUV, Jennifer walked us through the paperwork with ease. She was fast and efficient and very pleasant. She also was patient and answered all our questions with a smile. Finally we had the pleasure of meeting with Matt Moyers on a subsequent visit while Nate was on vacation. Even though Matt had not been the initial contact for the sale of the MKX, he took the time to answer some questions we had and was also very knowledgeable. Our encounter with Matt was very informative as well. Thank you for making this such a pleasant experience! More

COMPLETELY SATISFIED I have never experienced such a wonderful and easy car buying process!!!!! Ty, Stephanie and team were WONDERFUL. IM COMPLETELY SATISFIED! I WILL NEVE I have never experienced such a wonderful and easy car buying process!!!!! Ty, Stephanie and team were WONDERFUL. IM COMPLETELY SATISFIED! I WILL NEVER GO TO ANOTHER DEALERSHIP! More

An enjoyable experience I appreciated that I was able to test drive and look at different cars without feeling pressured to make a quick decision. I enjoyed looking at my opt I appreciated that I was able to test drive and look at different cars without feeling pressured to make a quick decision. I enjoyed looking at my options, being able to leave and make a decision without being hassled. That was important to me. Thank you for showing me all the bells and whistles of my new car! More