Klaben Ford Lincoln

Exceptional Service!!! We had a flat tire going home on the freeway after 5pm and needed to get it fixed asap. We called Kim , our service rep., and she worked us in the ver We had a flat tire going home on the freeway after 5pm and needed to get it fixed asap. We called Kim , our service rep., and she worked us in the very next morning. She also was able to schedule our other car for a rear window replacement at the same time. That way, we could take care of both cars on the same visit. We had planned to wait on the tire but we found out that not only the tire was bad but there was a warranty repair needed for the axle seal. Kim was able to immediately get us a rental car so that we could get back to work. By 2pm in the afternoon, both cars were finished and we were able to pick them up on the way home from work. What outstanding effort when she could have easily made us wait till the next day. We not only appreciate her outstanding service, we truly value her honesty. When she told us the tire could not be repaired, we were comfortable that the only option was to get a new tire. When she told us we needed to get the axle seal fixed immediately since it was a safety issue, rather than put it off for a day or two, we had it done immediately. Within a half hour, we had a rental car and were able to get back to work and to have both cars done that night was such a relief. We cannot recommend Kim or Klaben Ford enough! More

Exceptional Knowledge, Friendly Service, No Pressure Sales!! I walked into Klaben to look at an F150 and talked to Eben Wicks. I left an owner of a brand new F150 Crew Cab truck. Great Experience at the dealer I walked into Klaben to look at an F150 and talked to Eben Wicks. I left an owner of a brand new F150 Crew Cab truck. Great Experience at the dealership and I will be recommending to everyone I know. More

All around GREAT experience! Each time I have been to Klaben Ford the experience has been great. As soon as I walked through the doors I immediately felt like what I wanted was im Each time I have been to Klaben Ford the experience has been great. As soon as I walked through the doors I immediately felt like what I wanted was important and the employees really were taking my best interest seriously. The Automobile Consultant that helped me from the moment I walked in to leasing my car, Tim Sterling, is a great employee and met every expectation I had and really did an outstanding job in showing how amazing of a place Klaben Ford is to buy/lease a car. I can not see myself ever wanting to (or needing to) go to a different car dealership ever again. More

Outstanding care We were treated very well by the staff and our salesman Gene was extremely helpful answering all our questions. Klaben has a wonderful dealership and We were treated very well by the staff and our salesman Gene was extremely helpful answering all our questions. Klaben has a wonderful dealership and top notch facility. More

Klaben Review My service advisor, Mona, is awesome. I can always get an appointment when I need to and she always keeps me advised of what is needed. Billy, who dr My service advisor, Mona, is awesome. I can always get an appointment when I need to and she always keeps me advised of what is needed. Billy, who drives me to work and picks me up is a really nice guy. More

They treat you like family. I love it! I was having some issues with my Ford Focus and took it in on Monday to have it looked at with no appointment. They got me in right away and was able I was having some issues with my Ford Focus and took it in on Monday to have it looked at with no appointment. They got me in right away and was able to provide me with the best service experience ever! Danny Sawyer was constantly checking in to make sure I was satisfied. Kim looked at my car and told me exactly what was wrong right away. They are two of the sweetest people who treat me.like family every time I come in. I wouldn't go anywhere else! More

Sales Person Roscoe work with me in every phase of my purchase and did an excellent job. I would recommend him to anyone who is looking for a new or used car Roscoe work with me in every phase of my purchase and did an excellent job. I would recommend him to anyone who is looking for a new or used car More

Great Service from Klaben Ford courteous staff, very helpful and able to work around my schedule. the repairs were done in an expert manner, all services were explained in full deta courteous staff, very helpful and able to work around my schedule. the repairs were done in an expert manner, all services were explained in full detail there were no surprises.. More

Lease, Purchase new or purchase used ? Nate Bryant was very patient and went through every aspect of each deal with me until I finally made my decision, after which he reviewed the operatio Nate Bryant was very patient and went through every aspect of each deal with me until I finally made my decision, after which he reviewed the operation of the vehicle of my choice completely. It was a pleasure to deal with these folks again. I have been a repeat customer for over 30 years, and recomend this dealership to anyone who wants a friendly approach to car sales. John Kappan, of Streetsboro, Ohio More

First Visit Klaben took care of my minor concerns during the vehicles first service visit. Car was clean when I picked it up. Price of service reasonable. Klaben took care of my minor concerns during the vehicles first service visit. Car was clean when I picked it up. Price of service reasonable. More