Klaben Ford Lincoln

Roscoe - Not your typical salesman! Honestly, I've never been a fan of car buying. Mostly because in my experience, car salesmen can be pushy and overbearing. Not Roscoe! From the get Honestly, I've never been a fan of car buying. Mostly because in my experience, car salesmen can be pushy and overbearing. Not Roscoe! From the get-go he was kind, helpful and not pushy in any way. He made working out a lease for my 2016 Escape as pain free as possible. He went above and beyond to get me the best deal, the most discounts and bent over backwards to meet my needs. He was highly knowledgeable about the vehicle itself, financing, the leasing process and even servicing the vehicle. I don't think there was anything he didn't cover as far as information goes. He even went as far as to set up my account at ford.com, contact my insurance agent for me about the change in vehicle and got everything straight with my previous lender for paying off my trade-in. Go see Roscoe at Klaben the next time you buy or lease a new Ford. I guarantee an awesome experience with one of the best salesman I've ever encountered! More

Tim Sterling is the man! Tim was beyond helpful when looking for my f150. He knew the ins and outs of the vehicle. Seriously the kindest and most knowledgable person I've ever Tim was beyond helpful when looking for my f150. He knew the ins and outs of the vehicle. Seriously the kindest and most knowledgable person I've ever dealt with. He helped guide me through every step involved and truly cares about the customer. I could not have found my truck, had as much fun, or had as easy of a time without Tim! More

Words can not express my gratitude!!!!!! I am so very thankfully for our salesman Gene Kallmeyer for helping me to find a car I really truly love. Last December I met Gene and inquired on wh I am so very thankfully for our salesman Gene Kallmeyer for helping me to find a car I really truly love. Last December I met Gene and inquired on what I needed to do to get a car; although, I did not purchase at that time he left a great impression on me. Today I came back and made a purchase. I love that he was so honest and up front. To say my credit is terrible is putting it nicely. We had previously visited a different dealership to lease a car and were turned down, so before I went I was discouraged. He took the time to really explain my credit situation and also found a car I actually really love! I am so glad that I came back to purchase a vehicle from him, not only did he sell me my car I bought today but I will continue to go back to deal with him directly. Gene has really exceeded my expectations and I just want everyone to know how grateful I am to have been helped in my situation, again thank you so much for making my day and showing me that there is someone willing to help a person in my situation. More

Got an excellent MKX deal from Buddy Moore My 2013 MKX did not perform to my expectations, so I purchased a 2016 MKX. This new car is a remarkable improvement and I love driving again. My 2013 MKX did not perform to my expectations, so I purchased a 2016 MKX. This new car is a remarkable improvement and I love driving again. More

Car buying made FUN! Eben was great to work with. He made my fiance and I feel like we were his friends he'd known for years while we were there. He spent so much time wit Eben was great to work with. He made my fiance and I feel like we were his friends he'd known for years while we were there. He spent so much time with us going over everything and made this a great time. I'll be coming back to Eben for our next vehicle and definitely refer many people to him. More

Wonderful experience. Matt Hryb was wonderful. No pressure and went above and beyond to help me. I love my new fusion and my wife and I are coming back this weekend to see Matt Hryb was wonderful. No pressure and went above and beyond to help me. I love my new fusion and my wife and I are coming back this weekend to see if we can work a deal for a new car for her!!! More

Thank you Danny Sawyer Years ago I bought a ford focus 3 door from Klaben Ford of Kent. I loved my focus. But my family got larger and i could no longer fit my family in my Years ago I bought a ford focus 3 door from Klaben Ford of Kent. I loved my focus. But my family got larger and i could no longer fit my family in my car. I traded my focus in for a Hyundai accent. That was the worst mistake of my life. Than it got worse when the car got totalled. I owed more money on the car than I got for the accident. Ultimately I filed bankruptcy. 13 days after my bankruptcy was discharged I went to Klaben Ford. My sales associate was Danny Sawyer. He really cared about my situation. He listened to my story and cared. Not only did he protect our country for 15 years he took his time listened to my story and found me my dream car that I could afford and was safe for my family and I. Now I am a proud owner of a 2013 Ford Focus. Danny even stayed an extra hour after they closed to show me how to work the computer system in my car. Everyone at Klaben Ford in Kent really cares about their clients. More

Always great! We have been taking our vehicles for service to Klaben for many years. Our service advisor Mike is the best. All of the rest of the staff is very nic We have been taking our vehicles for service to Klaben for many years. Our service advisor Mike is the best. All of the rest of the staff is very nice and extremely helpful. We have also purchased several vehicles from Klaben and Chris is a great to work with when we need a new vehicle. We recently had to have collision damage repaired and there was no doubt we would use Klaben for the repairs. Again, nothing but the best from the collision repair team. More

4th Lincoln and the experience continues When I got my first MKX from Klayben after poor service experiences ( note the plural) from my previous Ford Lincoln supplier I stressed to the Sales When I got my first MKX from Klayben after poor service experiences ( note the plural) from my previous Ford Lincoln supplier I stressed to the Sales ( Matt Hryb) that ongoing business was a sales/Service function and the two were equally important. The last two MKX and one MKS were looked after by Mona Crooks and my new 2016 MKX will also be with Mona. She is impressive in listening , function and true to her word in responses and care. In a function dominated by males she excels in performance and along with Matt in Sales make a remarkable team. More

Service Great service and a friendly atmosphere. It was my first time at the dealership and I will return. Mono was very friendly and did a thorough job. Great service and a friendly atmosphere. It was my first time at the dealership and I will return. Mono was very friendly and did a thorough job. More