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Klaben Ford Lincoln

Kent, OH

5.0
14,813 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,813 reviews

February 21, 2024

Super helpful with everything going on with my car. Kept me informed and super thorough! More

by Hdeck
Recommend Dealer
Yes
Employees Worked With
Justin Russell
February 21, 2024

Mona is very friendly and efficient. She made sure I knew what was done on my Bronco and that I knew about the complimentary wash! We will keep bringing our vehicles to her at Klaben! T More

by Lou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2024

Justin was very thorough explaining everything that was wrong with my car. Every time I come in he’s always very nice and happy to help. He never made me feel dumb for asking stupid questions. Definitely r More

by Brook-lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Russell
February 20, 2024

David, Steve, and the folks at Klaben were great to work with. They listened to exactly what I wanted and found a vehicle that met my requirements. More

by Estephan115
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Mazzagatti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Opalko
February 20, 2024

Simply put it was an amazing experience I ordered my 2024 Ford Bronco Black Diamond using Bo, he was so easy to work with and honestly I felt like I was part of his family! Just a really nice easy going plac More

by stevenconner86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Uzl II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2024

Kyle was extremely helpful and my fiance and I felt comfortable buying from him. He made sure the car would be perfect for us before taking it home. We never had service like this before. We would defi More

by Ashley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2024

He was so easy to talk to and so pleasant. I was very happy with the customer care. More

by MC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2024

I have been leasing and buying vehicles, and servicing them, at Klaben for about 25 years. If I wasn't satisfied, I wouldn't keep coming back. More

by BILLICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Albritton, Rachel Wolf
February 19, 2024

I have built a good rapport with Mona over the years. She is not only concerned with providing good customer service, but also concerned about me as an individual. More

by tariann9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2024

I had some concerns about the Escape I got in November 2023, took it to service on 2/5 and got the vehicle back on 2/7 and it was working ok on that date. The auto idle which was to activate at a stop li More

by BMEGYESI
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Klaben Ford Lincoln responded

Thank you for taking the time to post your review and for the positive marks left for Mona. We share our customer’s feedback with our entire team allowing us to reflect on it and then use it internally as we continue working to improve the level of service we provide to our customers. Although a three star rating may mean we did ok, it also means we could have done better. After reading your comments it was clear we had failed in resolving your concerns completely and let you down as a result. I enjoyed meeting you and gaining additional insight. Furthermore, it was greatly appreciated to have the opportunity to both resolve your concerns and restore your confidence in us. Your kind words about our team have been shared with them as well. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford – sbradford@klaben.com

Feb 22, 2024 -

BMEGYESI responded

I have been contacted by Klaben Ford service. Have taken the 2023 Escape back to their service department. They have resolve the problem/concern I had. Very excellent service

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