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Klaben Ford Lincoln

Kent, OH

Overview
Employees
Reviews
Vehicles
5.0
14,706 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,706 reviews

September 01, 2022

Ali Kight is very personable, efficient and friendly. Ali is very accommodating anytime I need anything from air in my tires to larger services. She is so generous and eager to help. More

by Focus2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alisea Kight
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Sep 04, 2022 -

Klaben Ford Lincoln responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

September 01, 2022

always a pleasure working with the Klaben team. My recalls are resolved. Everyone is so willing to help. Love the waiting room! More

by goklly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Schultz
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Sep 06, 2022 -

Klaben Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

September 01, 2022

Everything went well and easily and at a fair value price too. Very convenient for me. More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alisea Kight
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Sep 06, 2022 -

Klaben Ford Lincoln responded

Hi Matt, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

September 01, 2022

I was told I needed front brakes on my vehicle at a cost of $450. for pads and rotors. I took it to my normal mechanic and only needed pads and my rotors were fine. So I am going to be a little suspect to w More

by BILLK70451
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alisea Kight
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Sep 02, 2022 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your feedback regarding your recent visit to our Quick Lane facility. Your 5 star responses to customer service, quality of work, and friendliness are greatly appreciated. Naturally, what gets my attention are the comments regarding your brakes and subsequent repair you had done elsewhere. The fact that we put you in a position to question our integrity is unacceptable and I truly apologize for doing so. We are better than what you experienced on this visit. Our organization is not in a position of needing every dollar that we can get today. Our business model is based on creating customers for life, and when we deliver an experience that goes against our model, we take it seriously and address it accordingly on all fronts. I also want to thank you for taking the time to speak with me via a phone call. Your added insight will go a long way with the counseling and coaching of our team members. That being said, I am hoping that my suggested course of a resolution is an indication that we listen to your feedback and take it seriously. Just know that we never take for granted your years of patronage with the Klaben organization. I will end by thanking you again for your feedback and I apologize once more for not delivering the type of experience that you should expect and deserve. I and the entire Klaben team remains at your service. Mike VanHoose, 330-673-3139 ext 707. mvanhoose@klaben.com.

August 31, 2022

Jeremy and the mechanics do very good work for me . Always professional , and high Craftsmanship. Jeremy is honest and forthright . More

by MANDKFEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alisea Kight
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Sep 02, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

August 30, 2022

The entire process from sales through finance and delivery was outstanding. I would recommend Klaben to anybody buying a new car. More

by Paul.Sheeks.III
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Miller, Jennifer Bolyard
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Sep 02, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for the recommendation, and have an amazing day!

August 30, 2022

Perfect buying experience! Highly recommended. Very friendly. Very knowledgable. Vehicle ready when promised. Quick service. More

by prlund33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bolyard
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Sep 02, 2022 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!

August 30, 2022

Luke was very polite and pleasant to work with. He was very helpful in resolving my credit freeze issueand stayed after closing to show me how to operate all the new gadgets. All sales people shoul More

by dianebiesi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Deegan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
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Sep 02, 2022 -

Klaben Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

August 29, 2022

As always great service and follow-up. I have been going to Klaben for years and Joe is great to work with. More

by MMVALENTINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2022 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

August 29, 2022

I absolutely love the team at Klaben. Mona Crooks and Sean Bradford have been taking car of me and my cars for over 9 yrs. Great Communication and value my time. They have a customer for More

by fairyrain826
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 02, 2022 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

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