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Klaben Ford Lincoln

Kent, OH

5.0
14,715 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,715 reviews

August 03, 2022

I had such a great experience working with Chris Moldas at Klaben, when it was time to bring my lease back in. He was very helpful and efficient going through the process of ordering my new car and he kept More

by cvella23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

August 03, 2022

Best car buying experience. Scott was great. He kept an open line of communication and the financing was a smooth process. This is what a car buying experience should be. More

by brooked85
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Burghardt
Aug 05, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

August 02, 2022

From start to finish, Klaben employees were friendly and helpful. Luke was great to work with and took the time to explain the features of our new car. Angela was helpful as we asked questions about various More

by EAS2016
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Deegan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Mazzagatti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!

August 02, 2022

The service is good, but it seems they are missing one thing when I come in for service appointments, my car was ready and I didn't receive a text or call so I sat in waiting room until I went outside and More

by jgape
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
Aug 02, 2022 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your feedback on your recent experience. We value honest and candid comments that tell us how we are doing when it comes to meeting and exceeding the expectations of our customers. We failed you on your last visit with communication and a sense of urgency in redelivering your vehicle after service was complete, letting you down in the process. No excuses. I sincerely apologize. Might I have just few more moments of your time to gather additional insight regarding your experience. I welcome the opportunity to personally apologize and to make things right for you. In addition, it is my responsibility to utilize your feedback via coaching and counselling of fellow team members regarding process improvements. Please let me know when is convenient for me to reach out to you by phone. I respect your time, truly value your feedback, and look forward to speaking with you. Sean Bradford - (216)337-1005 - sbradford@klaben.com Cell (216)337-1005

August 02, 2022

Loved going here. Most places you spent HOURS at. Almost everything was done by the time we arrived and we didn’t spend a long time there so to me that was a huge plus More

by Starr reed
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
Aug 03, 2022 -

Klaben Ford Lincoln responded

Hi, thank you so much for your positive comments about Klaben Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 02, 2022

Excellent, helpful salesman. Reviewed vehicle features with me. Good front end transaction. Happy with Klaben! More

by ltburden
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Branden Johnson, Steve Opalko
Aug 03, 2022 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 02, 2022

We decided to buy our leased 2019 Ford Escape which was handled very well by our original salesperson, Tyler Kline. Tyler first showed us some vehicles to either lease or purchase but we felt but felt buyi More

by bob
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller, Douglas Lewin
Aug 05, 2022 -

Klaben Ford Lincoln responded

Hi Bob, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

August 02, 2022

Service and sales staff are helpful and receptive to customer needs. We were welcomed immediately More

by JYENSEL
Recommend Dealer
Yes
Employees Worked With
Christopher Volk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller, Douglas Lewin
Aug 05, 2022 -

Klaben Ford Lincoln responded

Hi Jyensel, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

August 02, 2022

I had a great experience with Ali Kight - brought my car in with a battery issue and she was able to help me quickly get a replacement and get on the road again! She was very friendly and professional, made More

by Asmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alisea Kight
Aug 05, 2022 -

Klaben Ford Lincoln responded

Hi Asmith, we are happy we could make your experience a positive one! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

August 01, 2022

This was the 3rd time we have purchased from Klaben and our 2nd time working with Tyler Kline. But it won't be our last. They make buying a car a pleasure. Friendly, helpful and take their time to be sure More

by dcrawford8428
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
Aug 04, 2022 -

Klaben Ford Lincoln responded

Hi, your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

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