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Klaben Ford Lincoln

Kent, OH

5.0
14,796 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,796 reviews

August 01, 2021

I purchased a great vehicle for a great price and value at Klaben Ford Lincoln. My sales and finance experience was painless, efficient and outstanding overall. It was well worth the web / e-mail / text More

by rosebh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Uzl II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
Aug 18, 2021 -

Klaben Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 31, 2021

I had my bumper replaced after I was rear ended. I had also scheduled for my windows to be tinted by another local business. Brandon went above and beyond and while having my car at Klaben he made sure t More

by Grly7171
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
Aug 18, 2021 -

Klaben Ford Lincoln responded

Hello, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 31, 2021

I always use the valet service. It is a convenient service for me. Works smoothly! Loaners are always clean and smoke free. KIM Wolfram always keeps me updated and lets me know when my car is being r More

by FSYLVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It is great to hear our Staff took such great care of you! We hope to see you here again!

July 31, 2021

Kim as usual was very professional and helpful. She was thorough in the check in process, looked for all discounts available and advised me of the approximate time I would be waiting More

by Chris W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Klaben Ford Lincoln responded

Hi Chris, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

July 31, 2021

Klaben Ford has an excellent, customer-oriented service department! The technicians perform service extremely well, and Mona Crooks is a competent and friendly service advisor. More

by arancer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Klaben Ford Lincoln responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

July 31, 2021

Was able to get me in a car reasonably easy even with being self employed, David was a excellent sales man, very friendly and helpful More

by opendix147
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Klaben Ford Lincoln responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

July 31, 2021

Process was pretty smooth and Easy everything David said he was going to do he did and felt no big pressure but more of a willingness to make it happen for both sides More

by zimmerman2679
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Klaben Ford Lincoln responded

Hello, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!

July 30, 2021

Entire experience was Outstanding. Thank you. It was a minimal amount of time to complete the job. Everyone was polite, friendly, professional, helpful, and courteous. Great attitude and treated custome More

by Rich B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hi, we're glad you had such a wonderful experience with us! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

July 30, 2021

The guys that I worked with were great. Nick made sure that everything was taken care of for me through the insurance company and the rental car. More

by cary.fowler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! If there is anything else we can do to assist you, please let us know! Take care!

July 30, 2021

Thanks Joe French and the Klaben service dept. for a very pleasant service experience. You guys make it really easy. No other place has come close! More

by ppaspal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hi, we appreciate your feedback on our Staff's outstanding service! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!

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