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Klaben Ford Lincoln

Kent, OH

5.0
14,743 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,743 reviews

September 03, 2018

Excellent Buying a vehicle from this dealer was a pleasure, no problems no hassles great price Chris Volk was very professional gave me exactly what I wanted More

by johnmaier63
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Volk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller, Douglas Lewin
September 02, 2018

Kim Wolfram is awesome and is always professional Kim always makes me feel like I am one of her most important customers. During this last visit, she asked the service manager for help with a warranty More

by ALAFOUNTAIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Carter
September 02, 2018

Routine service My experience with Klaben service department is always a positive experience. They get the job done in a timely manner. Their staff greets you with yo More

by MARYG58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2018

2018 Ford Focus CJ Wright is amazing!! Jennifer in finance was awesome as well! The whole buying process was simple did most of it over the phone so I showed up he ha More

by Amber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : C.J. Wright
September 01, 2018

No hassle purchasing Louis was great to work with. He listened to what I was looking for, as well as what our budget was and didn’t try to push a sale when I wasn’t ready. More

by Ford family
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2018

"Great Experience" I never had such a great experience buying a vehicle as we did at Klaben Ford Kent, the whole team is class act, from sales person Tyler To Manager Do More

by Tgspiro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Carter
September 01, 2018

Great experience I felt very comfortable and respected during my time there. The people at Klaben were very friendly and knowledgeable , who are willing to do everyt More

by Ricky3232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Volk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
September 01, 2018

Nate Bryant & Klaben Group were amazing!!! Nate Bryant and the Klaben Group provided an amazing experience for us from the moment we walked through their doors. They were very professional, pat More

by Pb1998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Bryant
September 01, 2018

Love klaben I always have a great experience at klaben. Everyone from the door greeter to the person that processed paperwork is always a1.Bob has been my sales g More

by Sanurse2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of the girl that did paperwork but she rocked., Bob Paytas
August 31, 2018

Better later than never Upon notification that my recall repair parts were available I was advised that I needed to contact a Lincoln dealer and get it taken care of ASAP. Ha More

by newman441
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett, Carli Ramage
Sep 06, 2018 -

Klaben Ford Lincoln responded

Thank you very much for completing the dealerrater.com survey. We truly appreciate your feedback. We'd like to speak with you to better understand what actually did go awry with the first appointment. We're very sorry that we didn't live up to your expectations or ours. If we can gather a little more information from you we can dig in and find the root of our error. We'd like to make sure that we don't make the same mistake again and cause another customer grief. Thank you for the positive score on the survey. We greatly appreciate your willingness to recommend our dealership. Please contact one of our service managers at your earliest convenience: Sean Bradford 330-673-3139 extension 206 Tom Alcorn 330-673-3139 extension 205 or Carl Bujorian 330-673-3139 extension 207

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