Klaben Ford Lincoln

Superb diagnosis paid by extended warranty & loyalty link! Kim Wolfram, Service Advisor, did superb documenting what I discussed were things that did not seem normal and relaying it to technician. Upon diagno Kim Wolfram, Service Advisor, did superb documenting what I discussed were things that did not seem normal and relaying it to technician. Upon diagnosis and problem determined, Kim and Klaben team determined the repairs and car rental would be covered by extended warranty and loyalty link. Thank goodness!!! Otherwise I would probably be looking at over $ 1900. This is another reason, car buyers should get the extended warranty and loyalty link. Thanks to Kim Wolfram and Christine Klaben who made it possible to run it through my Ford Credit card. It has already paid for itself. More

Great service, Car looks great! Took my car to Klaben for work after an accident. Steve and the staff did a wonderful job of getting my car back to normal. Everything worked out gr Took my car to Klaben for work after an accident. Steve and the staff did a wonderful job of getting my car back to normal. Everything worked out great! More

My last experience was not so good. They made it right. After posting my last review, which was not very good, I was contacted by Klaben’s service department manager. He asked if he could make things right. After posting my last review, which was not very good, I was contacted by Klaben’s service department manager. He asked if he could make things right. I agreed, because as I had said before, everyone had been very kind and I really wanted to have a better experience. They kept my car for almost a week, gave me a loaner car, and stayed in touch with me about what was going on the entire time. That was very important. By staying in touch with me, I didn’t feel like I had been forgotten and let me know my car wasn’t just sitting there for no reason. After a few bumps with wrong parts sent (not Klaben’s fault) my car was returned to me. They cleaned it inside and out and the problem was fixed! I am so happy I went back. They did a great job! The service manager followed up with me the next business day to make sure all was good! THAT is customer service! Thanks for a much better experience! More

As Usual Great Experience!! Once again Bob Paytas and Klaben Ford has gone above and beyond finding us the right car. We have been dealing with Klaben for at least 15 years and Once again Bob Paytas and Klaben Ford has gone above and beyond finding us the right car. We have been dealing with Klaben for at least 15 years and would not go any where else. The whole staff is always very welcoming and Mr. Klaben always takes the time to thank us for purchasing our car. Jennifer Bowen made the finance end of the deal go very smoothly. Klaben's staff is always friendly and also helpful front the time you walk in the door until you leave, even if your not their customer. Thank you Bob, Mr. Klaben and the Klaben staff for providing a very reliable dealership and makes us to continue to return too! . More

2018 Ford Explorer Lease I went to service to see Kim to have work done on my 2015 Ford Explorer. Then ended up meeting up with JT in sales and left with a new vehicle 2018 Fo I went to service to see Kim to have work done on my 2015 Ford Explorer. Then ended up meeting up with JT in sales and left with a new vehicle 2018 Ford Explorer and even with all the miles I drive they were able to make leasing work for me. Christine in finance got me in and out pretty quick. I must say if you want exceptional, friendly service and someone who takes care of all your needs go to Klaben everyone there is fanstatic. More

Wonderful experience Ty was so incredible to work with. He really took the time to help us find what we were looking for. Will definitely go back to him next time we need Ty was so incredible to work with. He really took the time to help us find what we were looking for. Will definitely go back to him next time we need to purchase a vehicle! More

So Easy to buy Just purchased a new Explorer. The process was seemless. Our salesman, Nate Bryant searched to find the explorer with just the features we wanted. No Just purchased a new Explorer. The process was seemless. Our salesman, Nate Bryant searched to find the explorer with just the features we wanted. No pressure. Buying a new car was easy!!! More

LOF Experience I go to this provider because they are efficient, accomadating and honest. They review the various systems with me and make sure I understand any area I go to this provider because they are efficient, accomadating and honest. They review the various systems with me and make sure I understand any areas to keep an eye on. More

Used Car Purchase I just purchased a used Focus. I had come in with my father about a month prior to take a look around and see what the dealership had. Nate Bryant was I just purchased a used Focus. I had come in with my father about a month prior to take a look around and see what the dealership had. Nate Bryant was so knowledgeable and helpful in getting a feel for the features I was looking for and offering suggestions. I never felt pressured to make a choice right away and everybody at the dealership was so welcoming. I came back about a month after the initial visit to make the purchase and the process was so easy! This was my first time purchasing a car and I never felt stressed during any part of the process. Christine in financing explained everything clearly and we got the paperwork done in no time. I would highly recommend anybody considering a new vehicle come to Klaben. Thank you Nate and Christine! More