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Klaben Ford Lincoln of Warren - Service Center

Warren, OH

4.8
997 Reviews

997 Reviews of Klaben Ford Lincoln of Warren - Service Center

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December 22, 2020

They always have taken awesome care of my families cars. Our cars are in great safe shape. I would have no problem recommending them for your auto needs. More

by MRM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Klaben Ford Lincoln of Warren responded

Thank you for taking the time out of your day to tell us about your experience. We look forward to your next visit! Take care!

December 15, 2020

His timeliness was great, his conversation was great and brief. He mentioned where the coffee was located. Those that did the oil change did me a favor, I had to be to work at 8:30. I was able to clock in o More

by Melinda
Recommend Dealer
Yes
Employees Worked With
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Klaben Ford Lincoln of Warren responded

We appreciate your positive review of your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

December 14, 2020

Very happy , timely and efficient always happy with the results, the ladies where you pay are always friendly and courteous.I am always happy with the service I get More

by VAVROCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Burk
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2020

The man at the service desk the last couple times were not very welcoming they don’t even look at you to acknowledge you when you get there I never have a problem with any of the service done I tried one More

by PKING1026
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I do not know which employee waiting on me a younger gentleman
Dec 04, 2020 -

Klaben Ford Lincoln of Warren responded

Thank you for taking the time to share your experience. We sincerely apologize for failing to fulfill our mutual customer service expectations. We value all feedback and use it as a counseling tool with our team. We have already met with Al and the other service advisors regarding your experience. We appreciate your business and hope to regain your confidence in the future. Feel free to reach out to me directly if you have additional thoughts or comments. Mike Klaben Sr (330)369-4444 extension 112.

November 29, 2020

Service team did a great job figuring out the issue with our vehicle . Repaired it in a timely manner. The waiting lounge was clean Nd and orderly More

by RMAGGS0000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Klaben Ford Lincoln of Warren responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

November 28, 2020

Overall, my experience was great! The service folks were friendly and professional. This was the first service appointment for my new Ranger. The waiting room was set up nice and spread out for the pandemic More

by britteno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 26, 2020

The service center was fantastic!! They’re always so welcoming and make the trip painless. They do a wonderful job every time I’m there. More

by Amanda Zepernick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Urbania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Klaben Ford Lincoln of Warren responded

Amanda, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

November 23, 2020

I was in for service on my Fusion and the service on my Fusion was very good! Thank you for doing such a good job on my car! More

by SJMACKLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Klaben Ford Lincoln of Warren responded

Hi, our Staff works hard to go the extra-mile for our valued guests! We hope to be of service to you again! Take care!

November 17, 2020

My service experience was excellent. Carl never hesitates to answer any questions I may have no matter how busy he is and always goes over and aboveboard to see my issues are addressed. Klaben Ford treats me More

by Millie/BobbiJo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karl Fauvie
Feb 06, 2021 -

Klaben Ford Lincoln of Warren responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Klaben Ford of Warren for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

November 16, 2020

Service team does a super job and very professional. They keep you informed ,and they are very thorough. Good service team and would recommend the Klaben Lincoln,Ford dealership for business More

by RTARHEEL24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karl Fauvie
Feb 05, 2021 -

Klaben Ford Lincoln of Warren responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for the recommendation, and have an amazing day!

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