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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,739 Reviews
Call Service Center (330) 673-3139

4,739 Reviews of Klaben Ford Lincoln - Service Center

Sort by
July 31, 2022

Fast and Friendly Service. Good communication with progress of service. Very comfortable waiting room area. More

by Grecco Roman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2022 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

Helpful
July 28, 2022

I got an oil change, tire rotation and new battery at Klaben Ford. Service was excellent and was done while I waited. The service rep Kim was a pleasure to work with. I’d go there for service again. More

by davidgough11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2022 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

Helpful
July 28, 2022

My car has been at your dealership since July 6 and it’s not done yet More

by naicccindyk
Customer Service
Recommend Dealer
No
Employees Worked With
Not happy with any of them
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Jul 28, 2022 -

Klaben Ford Lincoln responded

Thank you for taking the time to post your review. We value honest and candid comments that tell us how we are doing when it comes to meeting and hopefully exceeding the expectations of our customers. Based on your rating and comments, we failed you in that endeavor, and for that I sincerely apologize without excuse. We ask for feedback through so many different venues as we truly want to hear the voice of our customers. I also want to thank you for taking the time to speak with me via a phone call in which, you provided further insight into your experience. Your feedback will be shared with our entire team as we work to correct the root cause of a process breakdown. That being said, I thank you again for your feedback and apologize once more for your experience. If there is anything else that I can try and do for you at this point, please let me know. The entire Klaben team remains at your service. Artie Gissinger, 330-673-3139 ext 605, agissinger@klaben.com

Helpful
July 28, 2022

Thank you for another great service, good seeing Boallen and thanks to Joe French for great service sorry i missed Mario More

by cshook48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
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Jul 31, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to notice those efforts and for leaving such an awesome review! Please let us know if there is ever anything else we can do for you! Safe travels!

Helpful
July 28, 2022

I needed a tire since I accidentally blew one by hitting a curb. They got me in and got my new tire on same day! Great job!!! More

by jkozar532
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2022 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

Helpful
July 26, 2022

They always do a professional job unfortunately what is supposed to take a half a day or a day sometimes text much longer. I’m not sure if it’s the supply chain for parts or staffing levels. If I’m asked t More

by mcyphert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2022 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback and for the positive marks left. This is shared with our entire team and allows us to know where we are succeeding as well as areas needing improved upon or addressed. After reading your comments it is clear that we let you down in providing the level of service and communication you deserve, no excuses. I apologize for our lack of efficiency in resolving your concerns and not clearly explaining the charges and services leading to your doubts in its value and benefits. It was pleasure to meet you over the phone, gain additional insight, and work to clarify and resolve your concerns. As we discussed, we appreciate your business, but more importantly the relationship we stand to gain/maintain based on your trust and confidence in our customer first culture. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford - (330)673-3139 x206 - sbradford@klaben.com

Helpful
July 26, 2022

Tyler provided excellent service and called when my truck was done happy with Klaben service team More

by Berniestu1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett
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Jul 28, 2022 -

Klaben Ford Lincoln responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

Helpful
July 25, 2022

Great service. Tyler took care of me when I had been given wrong timeframe info. More

by ELIZJEWELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

Helpful
July 25, 2022

I was traveling through area for work and stopped in Klaben service center as I was having heavy vibration in my foot pedals. The truck is a company owned truck and was 2.5 hours from home, driving ano More

by 123456
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ian Bond
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2022 -

Klaben Ford Lincoln responded

Thank you for taking the time to post your review. We ask for feedback through many different venues because customer input is very important to the entire Klaben Team. We value honest and candid comments that tell us how we are doing when it comes to meeting and exceeding the expectations of our customers. After reading your comments it was evident we failed you miserably in that endeavor, lacking the empathy and in turn effective communication in resolving your concern. No excuses. It is my responsibility to utilize your feedback via coaching and counselling of fellow team members and to take corrective action, as needed. I appreciated meeting you over the phone today, the additional insight you took the time to provide, and for the complimentary words shared about Alisea at our Quick Lane Service Center. We have reflected on and discussed with team members at our CJDR store as to how we should have referred you to “the next place down the road”, our Quick Lane Center with a collaborative plan for resolve. Thank you again for your feedback and additional insight. I and the entire Klaben team remain at your service. Sean Bradford – sbradford@klaben.com

Helpful
July 24, 2022

Kim Wolfram, Service Advisor, ensured a maintenance experience with superior service. Truly great customer service: highly-knowledgeable; assistive; communicates exceptionally well; and, is pleasant. More

by NSUCIC
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2022 -

Klaben Ford Lincoln responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

Helpful
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