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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,716 Reviews

4,716 Reviews of Klaben Ford Lincoln - Service Center

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June 13, 2022

They got me in right away. We’re helpful. It did take some time but we’re able to get the problem figured out. More

by abyrne44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
Jun 14, 2022 -

Klaben Ford Lincoln responded

Hello, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 13, 2022

Thorough job, helpful staff, reasonable cost, but it took 2 hours to complete an oil change. Excessive I think. More

by SMITHONEHERE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't see my service guy
Jun 13, 2022 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest and candid feedback as well as the positive marks. We share this with our entire team and use this feedback to determine what we are doing well as well as areas in need of improvement. Your time and complete satisfaction are very important to us. Based on your comments, we created inconvenience for you and ultimately let you down. No excuses, we failed. We look forward to the opportunity to make it up to you and restore your full confidence in Klaben. Thank you again for your candid comments. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

June 13, 2022

Joe French and staff were friendly and professional like always. I recommend Klaben Ford every chance I get. More

by BENNYJPACE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks for your business! Take care!

June 10, 2022

Klaben Ford always does a great job. It’s great that the same service associate always works on my car. They take their time to address all my concerns. More

by denisepokorny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2022 -

Klaben Ford Lincoln responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

June 10, 2022

I have used Klaben for a number of years. I currently have my third Ford Escape and love their service dept. They have always treated me fairly and explained everything in detail.and always More

by salbertson54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if you have any additional questions about services you received and thank you again for choosing Klaben Ford!

June 10, 2022

My service was on time and handled efficiently. They also went beyond quality service by driving to my home (30 minutes away) to install new windshield wipers because they had been forgotten at the More

by DARLENEC21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2022 -

Klaben Ford Lincoln responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

June 09, 2022

Our experience was Pleasant and quick. The staff is always friendly and attentive to our needs. More

by lettie_mccall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Jun 10, 2022 -

Klaben Ford Lincoln responded

Hi, we're happy you found our staff to be so supportive during your experience here at Klaben Ford. If you're ever in need of more help, please let us know!

June 09, 2022

Dependable & convenient times available. Friendly staff especially Kim Wolfram. I get my car washed at the end so it looks awesome. Love my Ford Pass Rewards & the benefits available unde More

by KATHRYN TINKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Klaben Ford Lincoln responded

Hi Kathryn, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

June 08, 2022

Had an issue after my battery was replaced and Tyler was wonderful in helping me. Eventually I dealt with Sean who, in my opinion, is a tremendous asset to the service department! He is patient, kind and More

by VIOLET.SPAGNOLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope you continue to choose Klaben Ford for all your vehicle needs! Take care!

June 07, 2022

Mario in the service department made the unfortunate experience better. I would definitely give him 5 star. More

by SCOOTERSEVEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
Jun 08, 2022 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback and positive comments about Mario. We appreciate his contributions to this team every day. It was my pleasure meeting you during your recent visit. As we discussed, our customer’s feedback is shared with the entire team and is an excellent way for us to know where we are succeeding as well as areas needing our attention or improvement. I’m grateful in your taking the time to share your additional, candid feedback and providing the insight that you did. As a result I was able to have a much better understanding of your visit and where our missed steps causing your concern. We failed initially in providing the level of service you deserve and should expect allowing for your peace of mind. I appreciate the opportunity you gave me to address internally, bring clarity, resolve, and ultimately restore your confidence in us. We appreciate your business but more important to us are the relationships we stand to gain and maintain with our customers, based on that confidence and trust. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford – (330)673-3139 X206 – sbradford@klaben.com

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