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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,789 Reviews

4,789 Reviews of Klaben Ford Lincoln - Service Center

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October 10, 2021

I love the valet service fir my Lincoln Corsair! The reps keep me informed and the loaner car is on time. More

by judy_bishop1951
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Oct 11, 2021 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

October 10, 2021

Our service advisor is always pleasant and seems to be really interested to make sure our car is serviced according to our needs. The mechanical work is always done properly. Good job! More

by VICLAVRISIUK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2021 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

October 09, 2021

They were really nice and understanding. They did an amazing job in a timely fashion. More

by Bethann105
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Workman
Oct 11, 2021 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

October 08, 2021

Brought truck in for warranty work, fast friendly check-in , and repair was done in a reasonable amount of time. More

by dlt6855
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

October 08, 2021

Scheduled my car for service due to a recall. The service department did not have availability for a few weeks. I inquired about how long the service would take and was told approximately 40 minutes More

by williamsbernett
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
Oct 08, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your feedback on your recent experience. We ask for this feedback because customer input is very important to the entire Klaben Team. We value honest and candid comments that tell us how we are doing when it comes to meeting and exceeding the expectations of our customers. We failed you on your last visit with communication and let you down in the process, no excuses. It was a pleasure meeting you over the phone and having the opportunity to personally apologize and gain additional insight to share with the entire Team. In addition, it is my responsibility to utilize your feedback via coaching and counselling of fellow team members. We appreciate your business but more important is the relationship we stand to gain and maintain based on your trust and confidence in us. We appreciate your allowing us to make right the situation we created and for the positive follow-up comments for Our team and the Klaben organization. Thank you again for your honest feedback and know that I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com - (330)673-3139 X206

October 07, 2021

Very friendly and attentive. Service was spot on. The facility was very clean and the waiting room comfortable More

by giles2527
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Take care!

October 07, 2021

Very professional service advisor. No issues, actually Received truck back before it was promised. Thanks Tyler! More

by Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2021 -

Klaben Ford Lincoln responded

Hi Ray, we are very happy to have provided you with such a positive experience! Please let us know if you have any additional questions about services you received and thank you again for choosing Klaben Ford!

October 07, 2021

I had an appointment, was in and out quickly. She told me I needed new tires which I was not happy about but explained where the values were and that it would be safer to have done before the bad weather com More

by Beth.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Bellian, Alisea Kight
Oct 09, 2021 -

Klaben Ford Lincoln responded

Hi, we're happy you found our staff to be so supportive during your experience here at Klaben Ford. If there is anything else we can do to assist you, please let us know! Take care!

October 07, 2021

Everyone are always polite. Takes time with inspection of the car and inform you of the time the work will be done. More

by JWILLIAMS4080
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2021 -

Klaben Ford Lincoln responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is ever anything else we can do for you! Safe travels!

October 06, 2021

I am semi disabled and Kim Wolfram always makes my visit as physically easy and comfortable as she can for me. I really appreciate her thoughtfulness. Klaben's service is top notch and provides a clean an More

by SHIAREMPRESS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

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