Back

Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,746 Reviews

4,746 Reviews of Klaben Ford Lincoln - Service Center

Sort by
September 02, 2021

Excellent service, good diagnosis of mechanical problems and swift repairs. The repairs were covered under the extra warranty I purchased when I purchased the vehicle. I was pleased with the service! More

by VERNON3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Klaben Ford Lincoln responded

Hello, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 31, 2021

Kim has been our service rep for over 16 years, we have Kim has been our service rep for over 16 years, we have always been more than happy with her and the entire service experience all these years, More

by BUCKEYEAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

August 30, 2021

I’ve been doing business with klaben Ford for over 30 years and we’ve established a very good relationship that I can trust and depend on More

by Jackmoore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
Sep 03, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

August 30, 2021

I would recommend this dealers service department. They are always very professional in their dealings. They are thorough and able to work within a customers budget. More

by Hummeltl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Klaben Ford Lincoln responded

Hi, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

August 30, 2021

Easy sign in. Easy check out. Easy to understand all services rendered. I feel I received good value for the price. I would recommend Quick Lane to friends and family. More

by kpatrick3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Thompson
Aug 31, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

August 30, 2021

Recently my AC stopped working"the hottest week of the year". I called, and at first they said they could not get me in until a few weeks later. I explained my circumstances,and they took my car in to ser More

by Kathy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager, not sure of his name. He made this repair happen quickly.
Aug 31, 2021 -

Klaben Ford Lincoln responded

Hi Kathy, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

August 25, 2021

Mario made the push to get our car ready for our trip! He is always honest and helpful. Happy to work with him and we trust he will make it right. More

by hliptak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Aug 31, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to Mario here at Klaben Ford! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

August 25, 2021

Very soft spoken, but Nick will not keep you up today on what’s going on with your vehicle. Did not keep the day that was promise to have my vehicle finished. No kind of communication in 18 day, totally More

by waydoug
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
Aug 25, 2021 -

Klaben Ford Lincoln responded

Thank for taking the time to provide us with your feedback and for submitting a review. After reading through your review it is quite clear to me that you are not receiving the communication or attention from us that you deserve and should expect. You are correct, not having communication from us is “totally unaccusable and unacceptable.” Communication is one of the easiest things we can do but in this case we failed miserably. For that I want to sincerely apologize. When we receive reviews, especially negative ones, I put myself in the customers’ shoes and ask would I be happy with that level of service? I can tell you without hesitation that I would not be. I do appreciate you taking the additional time to speak with me via phone, and for providing additional insight into your experience. As we discussed, moving forward you will be receiving the communication you deserve and should expect from us. Again, I thank you for the review, apologize for the poor communication and want to thank you for being a loyal Klaben customer over the years. Artie Gissinger, agissinger@klaben.com, 330-673-3139 ext. 605.

August 25, 2021

Klaben Ford Service Advisors show teamwork. When my regular service advisor, Kim, was backed up a bit when I arrived for service, Brandon checked me in so I didn’t have to wait at all. Nice way to do b More

by NEWPORTPAT
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett
Aug 31, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

August 25, 2021

Had an issue but the supervisor called me to try and get the problem fixed. It took a very long time to get the car back More

by Denise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback as well as the positive marks left. This is shared with our entire team and allows us to reflect on our performance in various aspect of our business, in turn helping us to continue our pursuit for improvement, everyday. I enjoyed speaking with you on the phone and gaining additional insight into your visit. We let you down and for that I apologize again, without excuse, and appreciate your letting us have the opportunity to restore your confidence in us. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

...
162
...