Klaben Ford Lincoln - Service Center

Normally we have had no issues. Came in for a 15,000 mile maintenance and and a check on transmission. Dropped truck off on Monday, didn't get it back until late on Wednesday. Would have like to been kept u maintenance and and a check on transmission. Dropped truck off on Monday, didn't get it back until late on Wednesday. Would have like to been kept up to date. Seemed like we were put on back burner since we were not waiting for the vehicle. Whomever worked on the transmission did a good job, I just think there was a breakdown of communications. I should not have had to call in for status More

This was my first time at Klaben and it was great service experience! Tyler was very friendly, knowledgeable and helpful! experience! Tyler was very friendly, knowledgeable and helpful! More

When I dropped my truck off for service I was told that Brandon would call me in the morning to let me know about when my truck would be ready for pick up (not sure what the real policy is, but I believe T Brandon would call me in the morning to let me know about when my truck would be ready for pick up (not sure what the real policy is, but I believe Tyler told me that). I did not hear from Brandon and I called about 45 minutes before close on Saturday and was told that they had just finished. I could have scheduled my day better if I knew that my truck would not be ready until close to close. Other than that, everyone else was great! More

I took my Lincoln MKC into the Klaben body shop after an accident and could not have been more pleased! They took my vehicle on time for my appointment, went over the damage with me, repaired it in a very accident and could not have been more pleased! They took my vehicle on time for my appointment, went over the damage with me, repaired it in a very timely manner and even arranged my rental car & had it waiting. The service & the work they do is awesome! I highly recommend! More

I have a wheelchair accessible van and I told Nick I needed it repaired fast, little did I know I would get the van back in a day and a half. You guys a great. Thank you. needed it repaired fast, little did I know I would get the van back in a day and a half. You guys a great. Thank you. More

Drove to Kent. Checked in with Kim Wolfram. Checked the lights.. Signed the paper. Went to the waiting room. Drank a Coke. Rummaged through the cabinets until I found the snacks. Tried to stay awake. lights.. Signed the paper. Went to the waiting room. Drank a Coke. Rummaged through the cabinets until I found the snacks. Tried to stay awake. More

This was a warranty repair and we were treated extremely well. Mike went above and beyond in taking care of everything including making sure we had a loaner vehicle. An all around incredible experience. well. Mike went above and beyond in taking care of everything including making sure we had a loaner vehicle. An all around incredible experience. More

I come here all the time and always get great service! They always explain the work that needs done in detail and are always honest. I recommend their service. They always explain the work that needs done in detail and are always honest. I recommend their service. More

The visit to the service department was a very pleasant and happy experience, the personnel were very professional and kind. Klaben dealership is exceptional...thanks for all you do.... and happy experience, the personnel were very professional and kind. Klaben dealership is exceptional...thanks for all you do.... More

Very good follow up with a service problem. They were proactive, and resolved it with no effort on my part. It was a pleasure to deal with them. proactive, and resolved it with no effort on my part. It was a pleasure to deal with them. More