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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,731 Reviews

4,731 Reviews of Klaben Ford Lincoln - Service Center

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August 30, 2021

I would recommend this dealers service department. They are always very professional in their dealings. They are thorough and able to work within a customers budget. More

by Hummeltl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Klaben Ford Lincoln responded

Hi, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

August 25, 2021

Had an issue but the supervisor called me to try and get the problem fixed. It took a very long time to get the car back More

by Denise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback as well as the positive marks left. This is shared with our entire team and allows us to reflect on our performance in various aspect of our business, in turn helping us to continue our pursuit for improvement, everyday. I enjoyed speaking with you on the phone and gaining additional insight into your visit. We let you down and for that I apologize again, without excuse, and appreciate your letting us have the opportunity to restore your confidence in us. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

August 25, 2021

Mario made the push to get our car ready for our trip! He is always honest and helpful. Happy to work with him and we trust he will make it right. More

by hliptak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Aug 31, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to Mario here at Klaben Ford! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

August 25, 2021

Very soft spoken, but Nick will not keep you up today on what’s going on with your vehicle. Did not keep the day that was promise to have my vehicle finished. No kind of communication in 18 day, totally More

by waydoug
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
Aug 25, 2021 -

Klaben Ford Lincoln responded

Thank for taking the time to provide us with your feedback and for submitting a review. After reading through your review it is quite clear to me that you are not receiving the communication or attention from us that you deserve and should expect. You are correct, not having communication from us is “totally unaccusable and unacceptable.” Communication is one of the easiest things we can do but in this case we failed miserably. For that I want to sincerely apologize. When we receive reviews, especially negative ones, I put myself in the customers’ shoes and ask would I be happy with that level of service? I can tell you without hesitation that I would not be. I do appreciate you taking the additional time to speak with me via phone, and for providing additional insight into your experience. As we discussed, moving forward you will be receiving the communication you deserve and should expect from us. Again, I thank you for the review, apologize for the poor communication and want to thank you for being a loyal Klaben customer over the years. Artie Gissinger, agissinger@klaben.com, 330-673-3139 ext. 605.

August 25, 2021

Klaben Ford Service Advisors show teamwork. When my regular service advisor, Kim, was backed up a bit when I arrived for service, Brandon checked me in so I didn’t have to wait at all. Nice way to do b More

by NEWPORTPAT
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett
Aug 31, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

August 23, 2021

Great experience with a satisfied customer. I would Great experience with a satisfied customer. I would recommend. The Klaben Ford service to my friends and family.Was greatest promptly when I dropped More

by JKLUCH69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

August 21, 2021

Friendly efficient and professional. What more could you ask for? I would have no reservation in recommending this service department to anyone in need of quality work. More

by drm-427
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Take care!

August 20, 2021

I go to this location for a reason. They always do whats right. I recently had a oil change, and after driving home I came back outside to jump in my truck and head to the store and noticed a small puddle o More

by fjengelmann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Thompson
Aug 23, 2021 -

Klaben Ford Lincoln responded

Hi, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care!

August 18, 2021

One of the best parts guys i know!Thanks for the great One of the best parts guys i know! Thanks for the great service Wayne 😁 Can not say enough good things about the service i get from Klaben ford par More

by Andys Auto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

August 18, 2021

Quicklane has been my go to place for a long time thanks to Pat! I always get the best service and wonderful customer service. These people have always done their best to help me and give me the best pric More

by yrrush
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy
Aug 20, 2021 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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