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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,789 Reviews

4,789 Reviews of Klaben Ford Lincoln - Service Center

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April 07, 2021

Nonetheless Were Ok I don't have anything to say about this at this time thank you for your service and kindness that is all. More

by KERRYTHOMPSON35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2021

Tyler is my go to guy at Klaben Service. First maintenance was a breeze and Tyler made sure it was done quickly. Thanks again, Tyler! More

by Bstahl875
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2021

As usual, Mona and Sean did an excellent job start to finish, I don't know who the mechanic was that worked on it, but the job was done correctly and the car was spotless when it was finished More

by Fatdinkus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2021

Nick gave us outstanding, reassuring service on a stressful day, and that continued throughout our experience. He handled arrangements to get our car to Klaben, worked smoothly with our insurance com More

by Mjtefft
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
April 06, 2021

The service was completed in a timely manner, the staff was very kind/respectful, and my car left in great condition. They worked in collaboration with my insurance company and the car rental company, maki More

by enyszczy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Workman
April 06, 2021

Very pleased that all of my concerns were quickly addressed and the service department manager Sean made sure that I was more than 100% happy. I can’t say enough positive for his follow through. More

by OTKARENV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Branden Johnson, Aaron Halls
Apr 09, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide us with your feedback. Also, we appreciate the kind words and positive marks left. As we discussed, your honest feedback means so much to us and is shared with our entire team. It serves as an excellent coaching and counselling tool as well as cause for celebration within the organization as we continue working hard every day improving ourselves and in turn our customer's experience. I truly enjoyed meeting you and greatly appreciate the opportunity given by you for us to make things right and restore your confidence in our "customer first" culture. We look forward to continuing the relationship started and ensuring your complete satisfaction is accomplished moving forward. Thank you again for taking the time to share your feedback. Aaron, Brandon, myself and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

April 05, 2021

The collision service department was able to locate and order the exact parts that I needed to fix my car. They even found the correct color so I didn't have to get it painted. I highly recommend them. More

by smokindiesel98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Workman
April 03, 2021

Great customer service and great person to work with. Called me whenever he needed to update me and they got my car done in a reasonable amount of time. I will definitely come back to Klaben! More

by Zach
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Halls
April 02, 2021

The maintenance car service was carried out in a timely and professional way and the waiting area was very clean and orderly. I was offered to have the car washed but as it was a pouring rain day I decli More

by awierman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2021

Kim Woolfram and the service crew did a wonderful job with my car repair. They are always courteous, professional and efficient. It is always a pleasure doing business. More

by buckeyeal07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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