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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,746 Reviews

4,746 Reviews of Klaben Ford Lincoln - Service Center

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March 18, 2021

Thank you very much. So far the car is working great. Also thanks for the car wash. Great to work with you. I’ll remember you from on when I need service done. More

by TERRIG1952
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2021

I like Klaben because of the people they have working for them. Mona is my consultant she always treats me fair explains everything to me Mike always fixes my cars wouldn't have anyone else work on my car More

by KEZ812
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2021

Klaben was awesome ! My most recent visit was for service and a trip to the body shop with Brandon Brinko . I was kept informed on the progress of required services and my car was ready when promised More

by klu3218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Brinko , Matthew Garred, Brandon Brinko
March 18, 2021

I have been a Klaben customer since 2016. My experiences with Sales and Service are top notch. I enjoy my car and know it’s well maintained with each visit. Can’t wait to shop the new Lincoln line at the More

by Sanibelstar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2021

Had some mystery sounds coming from my new truck. Of course, the sounds could not be recreated...but they have it listed for any future issue. The service team was courteous, and explained the process More

by musiconedj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
March 17, 2021

Richard Klaben runs a first rate business. Sean, Mona, and the service team are very knowledgeable and always professional when speaking with them. I was kept updated with what was going on with my car wh More

by Jhaas859
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Johnson, Brandon Brinko
March 17, 2021

Klaben service department is totally awesome. From the minute you pull in until the minute you leave you are greeted with smiles and caring and knowledgeable workers. Joe French was totally professional More

by frenchpatricia196
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2021

Klaben is always top notch for service. They always work with the customer to make things right and go the extra mile. Always clean, professional and punctual I have yet to be disappointed with their servi More

by rmalloy1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2021

Took my Ford Edge in for minor cosmetic paint touch-up. The repair was done expertly as if the blemish was never there and the level of customer service rivals that of the luxury brands. More

by adfeldma1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2021

We took our Ford truck to Kim at the service department after the Catalytic converter was stolen off it. Kim had it installed and had us back on the road in two days. More

by JOEHEPLER727
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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