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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,371 Reviews

5,371 Reviews of Klaben Ford Lincoln - Service Center

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March 10, 2022

This dealership have always been very accommodating to my needs. I have a very nice salesman, Mike Cooney and a great service writer, Mona Crooks. I always feel like I got the best deal. More

by Willie01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 09, 2022

My experience with klaben Ford was so awesome the professionalism especially as it pertains to your finance department the young lady named Jennifer Baldwin was just amazing every problem that I had More

by Destry. Brooks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2022 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 09, 2022

Continued great customer service from arrival to departure. Waiting room was clean and wait time was short. More

by MCASTNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2022 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Klaben Ford

March 09, 2022

I have been getting my oil change at Quick Lane for a few years and have had great customer service and car service. More

by ladydew88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alisea Kight
Mar 10, 2022 -

Klaben Ford Lincoln responded

Hi, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

March 09, 2022

very pleased with the service and Alisea kight was very pleasant and helpful and kind More

by dmm0401
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett, Alisea Kight
Mar 10, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to Alisea here at Klaben Ford! We hope to be of service to you again! Take care!

March 08, 2022

Dealership is excellent in scheduling a time to bring in your vehicle for maintenance. All employees in the service department are very approachable, helpful and knowledgable. Very satisfied with my visits More

by LIBERTYINSPECTIONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2022 -

Klaben Ford Lincoln responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Klaben Ford. If you have any further questions, please give us a call. We're always happy to help! Take care!

March 08, 2022

Very pleasant, knowledgeable, and patient. 100% recommend. He keeps me up to date and does everything to help out. More

by Jessica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
Mar 10, 2022 -

Klaben Ford Lincoln responded

Hi Jessica, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Klaben Ford. If you have any further questions, please give us a call. We're always happy to help! Take care!

March 08, 2022

I was met by a very cheery female service writer. It only took 30 min approximately for my service and price was reasonable. Place was clean had tv and clean bathrooms. Will take my other cars. More

by Laff415
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know service writer female
Mar 10, 2022 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 07, 2022

Changed the oil, rotated the tires. Offered to wash the vehicle, but it was raining. More

by she69wat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 06, 2022

Brought in both cars this week, both for the 30k Mike service. Got a warranty item replaced. Ford pass has helped with maintenance costs. Dealership very responsive on keeping us informed. More

by Syd919
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

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