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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,367 Reviews

5,367 Reviews of Klaben Ford Lincoln - Service Center

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October 29, 2021

Excellent experience at Klaben for my 30,000 mile check up. We dealt with Kim who kept me up to date while the auto was being serviced More

by bfreeman17239
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2021 -

Klaben Ford Lincoln responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

October 28, 2021

I want to thank Mario for taking care of my wife’s Ford Escape when we needed an oil change. The ride home and pick up when the car was ready was most appropriated. More

by njohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Workman, Brandon Brinko, Mario Palomba
Oct 30, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

October 25, 2021

The service team worked to accommodate my schedule. The repair took place at my home which was truly above and beyond. I would highly recommend Klaben service and have shared my positive experience with s More

by williamsbernett
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett, Tyler Schultz
Oct 26, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for the recommendation, and have an amazing day!

October 25, 2021

The service department is awesome! They make it easy to schedule appointments for my vehicle. The service manager is always very helpful and friendly. And I appreciate getting a courtesy vehicle that i More

by cssayre123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Oct 26, 2021 -

Klaben Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

October 24, 2021

Amazing. Accommodating. Wouldn’t take my car anywhere else. Thank You for your professional service. More

by Mariedean1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 23, 2021

I always try and deal with JOE FRENCH in service.--NOT ONE PROBLEM SO FAR. More

by POPTALK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Klaben Ford Lincoln responded

Hi, thank you so much for your positive comments about Klaben Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 21, 2021

Excellent service but keeping customers more informed would be helpful. Great facilities and knowledgeable personal service. More

by robtdupont
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett, Tyler Schultz
Oct 22, 2021 -

Klaben Ford Lincoln responded

Hello, We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

October 20, 2021

Outstanding service from Mario Palomba! I appreciate his communication and professionalism. He is a great asset to your company. More

by KEN.BARCLAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Oct 22, 2021 -

Klaben Ford Lincoln responded

Hi Ken, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

October 20, 2021

I have been happy with the service at Klabens, and Kim who works in the service dept. has been great. The Sales team has also been so easy and friendly to help me out. Thank You, Marge More

by MARGE05B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

October 19, 2021

As soon as I drove into the service bay, I was blown away by the knowledge presented to me by Mike as he showed me features on the cars computer! He went on explaining other features of the car. More

by tmszabaga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Schultz
Oct 22, 2021 -

Klaben Ford Lincoln responded

Hi, thank you so much for your positive comments about Klaben Ford! We hope to be of service to you again. Take care!

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