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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,376 Reviews

5,376 Reviews of Klaben Ford Lincoln - Service Center

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July 20, 2021

I would recommend to see Brandon Brinko for all your customer service needs at Klaben Body Shop & Collison Center! He was a life saver & helped me get my front bumper looking like new again from a tire More

by Elena Barsony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
Jul 22, 2021 -

Klaben Ford Lincoln responded

Hi Elena, thank you for your kind review; we are happy to pass along your comments to Brandon here at Klaben Ford! We are always more than happy to assist you if anything else comes up. Take care!

July 19, 2021

Very skilled people who genuinely care about taking care of others. As a college-age girl who goes in alone, it would be easy for them to take advantage of my lack of knowledge of cars to make more money. B More

by rachaelmiller14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Thompson
Jul 22, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time out of your day to tell us about your experience. We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

July 17, 2021

Klaben serviced both my cars on Saturday morning. I needed both cars serviced and Kim helped me out. They also washed both cars. Kim and the team really helped us out More

by JOEHEPLER727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to Kim here at Klaben Ford! We hope to be of service to you again! Take care!

July 16, 2021

I have been a customer of Klaben Ford since 2011 because I love the family atmosphere and the staff are always so friendly and helpful More

by MARYG58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Klaben Ford Lincoln responded

Hi, we're happy you found our staff to be so supportive during your experience here at Klaben Ford. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

July 14, 2021

Always receive great service from the entire staff. Mona provides information on recommended service and finds the best deals that my loyalty link provides. I never have a problem when I come in for service More

by Johnw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Klaben Ford Lincoln responded

Hi, we're happy you found our staff to be so supportive during your experience here at Klaben Ford. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Take care!

July 13, 2021

professional, polite, knowledgeable, helpful service explained the services performed and took the time to help me with cost/explanation on other services I am considering More

by jennifercognata
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Klaben Ford Lincoln responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 13, 2021

It seems like everytime I visit the dealership an improvement has been made. This time the entrance to the service department has been made easier to maneuver. Along with the efficiency and friendlin More

by SANDYOHIO46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Klaben Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 11, 2021

Problem is I have been having problems with the left turn signal and I have had to start to resolve it myself It was looked at and nothing was found but when I left the dealership and turned left the signa More

by jsimon760
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett
Jul 12, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback and for the positive marks left. We share this with our entire team and reflect on its content to know where we are succeeding as well as areas needing attention. After reading you comments it was apparent we let you down in repairing all of you concerns, no excuses. I enjoyed meeting you over the phone and appreciated your additional time and valuable insight, allowing us to pave the way for a resolve. Thank you again for your feedback. I and the entire Klaben team remain at your service.

July 09, 2021

Tyler was very accommodating and honest about my daughters car. He was extremely busy, but still took the time to make me feel comfortable. He is truly an asset at Klaben. More

by Kerrigan3k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
Jul 22, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to Tyler here at Klaben Ford! Feel free to reach out to us if you need anything. Have a wonderful day.

July 09, 2021

The Klaben Ford Service department is top notch especially for Kim in service! She continues to be professional and friendly every time we have taken our Explorer for service. More

by nbittner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to Kim here at Klaben Ford! We hope to be of service to you again! Take care!

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